Benjamin Bird
Nixa,MO
Summary
Dynamic professional with a proven track record in customer service and manufacturing environments, exemplified during my tenure at JP Morgan Chase. Skilled in problem-solving and time management, I excel in driving customer satisfaction and operational efficiency. Demonstrated leadership in mentoring and strategic planning, I bring a blend of administrative prowess and interpersonal skills to exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Chase Customer Service Representative
JP Morgan Chase
Remote Nixa, MO
07.2022 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Excelled in exceeding daily credit card application goals.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Walmart Manager
Walmart
Springfield, MO
03.2017 - 07.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategic plans to achieve company objectives.
Manufacturing Associate
Daktronics
Brookings, South Dakota
02.2012 - 03.2017
- Ensure compliance with all applicable health and safety regulations when operating machinery.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Produced quality products by palletizing, packaging and assembling finished items.
- Measured and weighed items to meet quality standards and prevent waste.
- Adjusted machine settings according to product specifications and production requirements.
- Collaborated with team members to troubleshoot and resolve equipment malfunctions.
- Conducted quality control tests to ensure products met industry standards and specifications.
- Inspected finished products for defects before packaging them for shipment.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Delivered manufacturing requirements and attained production schedule to properly plan, forecast and meet demand.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Clean work areas regularly to maintain a safe working environment.
- Separated products according to weight, grade and size of material to produce final product.
Education
High School Diploma -
Heelan High School
Sioux City, IA05-2007
Skills
- Customer service
- Manufacturing environment and skills
- Administrative work
- Good with people
- Time management
- Problem solving
- Call center operations
Timeline
Chase Customer Service Representative
JP Morgan Chase
07.2022 - Current
Walmart Manager
Walmart
03.2017 - 07.2022
Manufacturing Associate
Daktronics
02.2012 - 03.2017
High School Diploma -
Heelan High School