Benjamin Brister
Waco
Summary
Dedicated IT Analyst skilled in troubleshooting, customer support, and network management. Proven ability to minimize downtime and enhance operational efficiency through effective collaboration and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Analyst
Frontier Waste
Waco, TX
01.2024 - Current
- Analyzed system performance and identified areas for improvement to enhance operational efficiency.
- Collaborated with cross-functional teams to implement software solutions that streamlined workflows.
- Developed comprehensive documentation for IT processes and systems to ensure consistency and accessibility.
- Assisted in troubleshooting technical issues, providing timely support to end-users and minimizing downtime.
- Trained staff on new technologies, promoting user adoption and maximizing productivity within the organization.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
Overnight Stocker
HEB Grocery Store
Waco, TX
01.2023 - 01.2024
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Maintained accurate inventory levels, conducting regular stock assessments and organization.
- Collaborated with team members to streamline restocking processes and improve workflow.
- Operated material handling equipment for safe transportation of merchandise within the store.
Manager
Hat Creek Burger
Waco, TX
08.2022 - 01.2023
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on operational processes and customer service excellence.
- Implemented inventory management practices optimizing stock levels and reducing waste.
- Developed schedules to enhance workforce efficiency during peak hours.
Trash Collector
Frontier Waste
Woodway, TX
01.2021 - 10.2022
- Operated waste collection vehicles to ensure timely service delivery.
- Conducted routine vehicle inspections for safety and compliance standards.
- Assisted in training new team members on operational procedures and safety protocols.
- Coordinated with dispatch to optimize collection routes and enhance efficiency.
Manager
Hat Creek Burger
Waco, TX
01.2020 - 10.2021
- Led team meetings focused on performance improvement and employee engagement.
- Analyzed customer feedback to identify areas for service enhancement.
- Streamlined workflows, resulting in improved order accuracy and speed of service.
- Collaborated with cross-functional teams to launch new menu items effectively.
Line Cook Trainer
Freddy's Frozen Custard & Steakburgers
Waco, TX
01.2018 - 01.2020
- Trained new line cooks in food preparation techniques and kitchen safety protocols.
- Oversaw daily operations, ensuring adherence to quality standards and efficient workflow.
- Developed training materials to enhance onboarding process for new hires.
- Collaborated with management to implement menu updates and seasonal promotions.
Education
High School Diploma -
Midway High School
Waco, TXSkills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Network management
- Multitasking
- Problem-solving abilities
- Reliability
- Continuous improvement
- Adaptability
- Disaster recovery
Accomplishments
- Have successfully setup over 20 sites from ground up ensuring all parties are involved and any issues are resolved in a timely manner.
- Configured multiple firewalls & virtual machines for Frontier Waste
- Setup/Managed multiple management platforms for Tablets, Phones, and computers.
Certification
- In process of completing Comp TIA++
- In proccess of AWS Certified Cloud Practitioner
Timeline
IT Analyst
Frontier Waste
01.2024 - Current
Overnight Stocker
HEB Grocery Store
01.2023 - 01.2024
Manager
Hat Creek Burger
08.2022 - 01.2023
Trash Collector
Frontier Waste
01.2021 - 10.2022
Manager
Hat Creek Burger
01.2020 - 10.2021
Line Cook Trainer
Freddy's Frozen Custard & Steakburgers
01.2018 - 01.2020
High School Diploma -
Midway High School