Benjamin Castel
Walcott
Summary
Dedicated server with exceptional customer service skills and a strong ability to resolve conflicts, ensuring a positive guest experience. Experience with satisfying customers and receiving positive feedback. Managing employees, as well as training to get better, is one of the best aspects.
Overview
4
4
years of professional experience
Work History
Server
Heart of America
Walcott
05.2024 - Current
- Exceptional customer service skills are necessary to give guests the best experience possible.
- Performed conflict-solving solutions to problems that arose.
- Maintained cleanliness to keep the restaurant in order.
- Adapt to change in orders, customers, and rushes.
Team Member
Iowa 80 TA
Walcott
04.2025 - 11.2025
- Maintaining a clean work environment.
- Training new employees in basic skills.
- Customer service skills to create satisfied customers.
- Problem-solving skills to make a successful business.
Shift Manager
Dairy Queen Grill & Chill
Walcott
04.2022 - 05.2024
- Training new members of the team.
- Supervising multiple employees over the course of a shift.
- Counting cash registers.
- Monitor the efficiency of the store and attempt to meet goals.
- Managed inventory and counted stock of products.
- Add safety protocols to keep up with the health code.
Education
High School Diploma -
Davenport West High School
Davenport, IA06-2025
Associate of Arts - Accounting and Finance
Eastern Iowa Community College
Bettendorf, IASkills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Cash handling
- Inventory management
- Time management
- Team member support
- Safe food handling
- Financial reporting
- Guest engagement
- Positive guest interactions
- Sales techniques
References
References available upon request.
Timeline
Team Member
Iowa 80 TA
04.2025 - 11.2025
Server
Heart of America
05.2024 - Current
Shift Manager
Dairy Queen Grill & Chill
04.2022 - 05.2024
High School Diploma -
Davenport West High School
Associate of Arts - Accounting and Finance
Eastern Iowa Community College