Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Benjamin Cook

Winfield,IL

Summary

Established executive with strengths in territory management, multi-site management, and self-storage operations. Built and led several multi-functional teams while being able to recognize, develop and mentor team members. Proven history of revenue growth across several markets through the development and implementation of different prospecting initiatives. Results oriented focusing on making positive impacts for both customers and team members. Proven history of achieving both short- and long-term objectives by understanding and adapting to market and industry trends.

Overview

18
18
years of professional experience

Work History

Disrtict Field Manager

U-Haul
06.2021 - 10.2023
  • Coach team members in the field on all areas of operations, including sales, training and administrative leadership.
  • Travel to different locations making sure all company programs and policies are being followed.
  • Preform audits helping the team to manage more efficiency & effectively.
  • Train, mentor and coach new managers within the district.
  • Service and mentor dealerships within the region.

District Vice President

U-Haul
04.2017 - 06.2021
  • Accountable for performance and profitability across 5 markets with annual revenues greater than $125 million.
  • Led 18 direct reports and over 750 total team members.
  • Total operational and financial accountability for 56 retail stores, 2 repair shops and 500 dealerships.
  • 2.3 million sf rentable self-storage totaling over 27,000 rooms.
  • Local fleet of over 4,000 trucks & trailers and 10,000 portable self-storage units.
  • Spearheaded the purchasing, build-out and opening of 6 new stores and 5 projects totaling over 6,700 new self-storage rooms.
  • Increased dealership network 26% from 379 to 492 by developing new business & prospecting strategies.

Marketing Company President

U-Haul
01.2014 - 04.2017
  • Proactively led 37 direct reports with over 350 team members.
  • Responsible for 13 retail locations, 100 Dealerships & 1 Repair with over 600,000 sf of rentable storage.
  • Added 3 retail and self-storage locations adding more than 2,500 room.
  • Area split into 2 regions after first year with total revenue increase from $13 mil. to $19 mil., 46% growth.
  • Mentored team members that later advanced to be Marketing Company Presidents.

General Manager

U-Haul Moving & Storage Of Hoffman Estates
07.2008 - 01.2014
  • Proactively led by achieving all business goals in revenue, expenses, profitability, customer satisfaction, inventory control and personnel management.
  • Successfully managed location with a total of 750 self-storage rooms by increasing occupancy from 68% to 100% within the first year.
  • Increased total revenue by 40% from $1.2 million to $1.8 million.
  • Successfully managed location out of the red increasing profits by over $100,000.

Customer Service Representative

U-Haul Moving & Storage Of Crystal Lake
06.2006 - 07.2008
  • Met personal, team and company goals in customer service.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction with fast, knowledgeable service.

Education

Aviation Administration

Lewis University
Romeoville, IL

Skills

  • Territory Management
  • Operations Management
  • Multi-Unit Management
  • Business Development
  • Team Building
  • Strategic Planning
  • Prospect Research
  • Customer Service

Accomplishments

Humble Design, Chicago, IL.

May 2017 - May 2021

  • Helped design and fully furnish home interiors for individuals, families, and veterans emerging from homelessness.
  • While up to 50% of families return to homelessness within a year of securing housing, less than 1% return to homelessness with humble design's help to generate an immediate focus on self-empowerment and long-term stability, by creating homes where families can find peace, strength, and hope.

Timeline

Disrtict Field Manager

U-Haul
06.2021 - 10.2023

District Vice President

U-Haul
04.2017 - 06.2021

Marketing Company President

U-Haul
01.2014 - 04.2017

General Manager

U-Haul Moving & Storage Of Hoffman Estates
07.2008 - 01.2014

Customer Service Representative

U-Haul Moving & Storage Of Crystal Lake
06.2006 - 07.2008

Aviation Administration

Lewis University

Similar Profiles

CREATE PROFILE
Benjamin Cook