Benjamin Cunningham
Nutrition Care Assistant
Newton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Nutrition Care Assistant
Catawba Valley Health System
Hickory, NC
07.2021 - Current
Customer Service Supervisor
Walmart
Newton, NC
12.2018 - 05.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Established and updated work schedules to account for changing staff levels and expected workloads
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Digital Personal Shopper
Walmart
Newton, NC
07.2003 - 05.2020
- Worked productively with customers to meet order requirements and service expectations
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Maximized efficiency by scanning items quickly and completing as many as 100 orders per hour
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Service Desk Associate
Walmart
Newton, NC
07.2017 - 12.2018
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained transaction security by verifying payment cards against identification
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained customer satisfaction while handling product returns quickly and professionally.
Fuel Attendant
Walmart
Newton, NC
08.2016 - 07.2017
- Assisted customers with operating fuel pumps, explaining proper fueling techniques
- Maintained clean and orderly work station
- Checked customer identification for alcohol, cigarette, and lottery sales
- Cleaned and restocked front counter and store area to maintain welcoming environment for customers
- Cleaned up gas and other spills in accordance with spill procedures
- Removed safety hazards, soiled items and trash from customer areas
- Determined customer needs by asking relevant questions and listening actively to responses
- Responded to customer requests efficiently and with knowledgeable assistance.
Cashier
Walmart
Newton, NC
12.2015 - 08.2016
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases.
Education
Associate of Applied Science - Computer Programming
Catawba Valley Community College
2022
Skills
- Accurate Money Handling
- MS Office
- Project organization
- Customer satisfaction
- Inventory management
- Listening
- Managing
- Safety
- Training and mentoring
- Problem-solving skills
- Delivering Food
- Employee Motivation and Guidance
Timeline
Nutrition Care Assistant
Catawba Valley Health System
07.2021 - Current
Customer Service Supervisor
Walmart
12.2018 - 05.2020
Service Desk Associate
Walmart
07.2017 - 12.2018
Fuel Attendant
Walmart
08.2016 - 07.2017
Cashier
Walmart
12.2015 - 08.2016
Digital Personal Shopper
Walmart
07.2003 - 05.2020
Associate of Applied Science - Computer Programming
Catawba Valley Community College
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