Benjamin Dallow
North Smithfield,RI
Summary
Dynamic individual with extensive experience in customer service across multiple fields. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
The Nathan Clark Team
08.2023 - Current
- Developed and maintained strong customer relationships to drive repeat business and enhance customer loyalty.
- Analyzed sales data to identify opportunities for growth, optimizing territory plans for increased efficiency.
- Mentored junior sales staff, providing training on effective communication techniques and product knowledge.
- Implemented CRM systems to streamline tracking of client interactions, improving follow-up processes and response times.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Outside Sales Representative
Roto-Rooter Plumbing & Water Cleanup
02.2023 - 08.2023
- Visited customer locations to evaluate requirements, demonstrate services, and propose solutions for plumbing and cleanup needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific services.
- Collaborated with restoration teams to complete jobs and meet customer needs.
- Worked directly with homeowners insurance companies to navigate customers through claims process.
Mortgage Advisor Associate
Bond Street Mortgage
02.2021 - 08.2022
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assistant Manager
Speedway Gas Station
02.2020 - 02.2021
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Aviation Enforcement Trainee
US Customs And Border Protection
03.2018 - 03.2019
- Assisted in conducting law enforcement operations on a day to day basis.
- Learned and mastered various complex aircraft systems including helicopters, fixed wing aircraft, and unmanned fixed wing aircraft.
- Traveled to various other branches to conduct law enforcement operations across the United States.
- Shadowed senior personnel to master both administrative and operational duties.
Transportation Security Officer
Transportation Security Administration, TSA
01.2017 - 03.2018
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
Some College, Bachelor of Science - Commercial Aviation
University of North Dakota
Grand Forks, NDSome College, Bachelor of Science - Unmanned Aircraft Systems
University of North Dakota
Grand Forks, NDSkills
- Effective phone communication
- Effective closing strategies
- Diligent follow-up
- Client Relationship Development
- Technology proficient
- CRM and Salesforce proficiency
- High-quality client service
Timeline
Inside Sales Representative
The Nathan Clark Team
08.2023 - Current
Outside Sales Representative
Roto-Rooter Plumbing & Water Cleanup
02.2023 - 08.2023
Mortgage Advisor Associate
Bond Street Mortgage
02.2021 - 08.2022
Assistant Manager
Speedway Gas Station
02.2020 - 02.2021
Aviation Enforcement Trainee
US Customs And Border Protection
03.2018 - 03.2019
Transportation Security Officer
Transportation Security Administration, TSA
01.2017 - 03.2018
Some College, Bachelor of Science - Unmanned Aircraft Systems
University of North Dakota
Some College, Bachelor of Science - Commercial Aviation
University of North Dakota
Personal Information
Title: Outside Sales Representative
Hobbies and Interests
Engineering
Home Motorcycle and Automobile Mechanics
Carpentry
Anything and Everything Mechanical
Awards
ISA Rookie of the Year 2024 competing against 13 other ISAs
Monthly Sales Awards across multiple metrics i.e. Conversion Percentage, Total Sales Volume, and Core Value Awards
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