ROBERT WRIGHT
FORT COLLINS,Colorado
Summary
Dynamic Inside Sales Representative with a proven track record in customer relationship management and sales negotiation. Committed to driving revenue growth and enhancing customer satisfaction through effective communication and timely follow-ups.
Overview
41
41
years of professional experience
Work History
Inside Sales Representative
FORT COLLINS WINLECTRIC
Fort Collins, CO
01.1999 - Current
- Developed relationships with key accounts to drive customer satisfaction.
- Assisted clients with order placements and addressed inquiries promptly.
- Maintained detailed records of client interactions and transactions accurately.
- Participated in training sessions to improve knowledge of industry trends.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Contributed ideas for improving internal processes related to sales operations.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Purchasing Agent
ADCON SIGNS
Fort Collins, CO
08.1998 - 01.1999
- Managed vendor relationships to ensure timely delivery of materials.
- Coordinated purchasing activities with production schedules and inventory levels.
- Reviewed purchase orders for accuracy and compliance with company standards.
- Developed inventory management strategies to minimize waste and excess stock.
- Trained junior staff on best practices in purchasing and supplier management.
- Prepared purchase orders and sent to distributors and suppliers.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Coordinated logistics such as transportation schedules for incoming shipments.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Worked with operation managers to develop consistent service levels across locations.
COUNTER SALES/Warehouse Lead
Consolidated Electric Distributors
Fort Collins, CO
08.1985 - 08.1998
- Oversaw daily warehouse operations and ensured operational efficiency.
- Coordinated shipping and receiving activities to optimize workflow.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Staged and sorted products for loading.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Resolved any customer service issues related to orders picked up from the warehouse.
Education
High School Diploma -
CENTENIAL HIGH SCHOOL
Fort Collins, CO05-1985
Skills
- Customer relationship management
- Order fulfillment
- Sales negotiation
- Lead generation
- Product knowledge
- Account management
- Effective communication
- Time management
- Conflict resolution
- Team collaboration
- Customer satisfaction focus
- Adaptive problem solving
- Organized and efficient
- Lead qualification
- Sales and negotiation
- Adept multitasker
- Verbal and written communication
- Promotional selling
- Telephone sales
- Exceptional customer service
- Email and phone etiquette
- Customer service
- Cheerful and energetic
- Organized and meticulous
- Dependable
- Attention to detail
- Relationship building
- Driven
- Clear and articulate phone manner
- Sales expertise
Timeline
Inside Sales Representative
FORT COLLINS WINLECTRIC
01.1999 - Current
Purchasing Agent
ADCON SIGNS
08.1998 - 01.1999
COUNTER SALES/Warehouse Lead
Consolidated Electric Distributors
08.1985 - 08.1998
High School Diploma -
CENTENIAL HIGH SCHOOL