Benjamin Dalsing
Dubuque
Summary
Dynamic and dedicated professional with experience as a Correctional Officer at Dubuque County Sheriff's Office, skilled in crisis intervention and conflict resolution. Proven ability to maintain safety and security while effectively managing stressful situations. Certified in first aid and CPR, with strong proficiency in relevant computer programs.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Dubuque County Sheriff's Office
04.2020 - 03.2025
- Managed and maintained security and safety both through direct and indirect supervision of inmates to include escorting inmates, passing medications at approved times, meal pass, and recreation periods.
- Oversaw housing unit security by daily searches for contraband and prohibited items as well as inmate routine safety count every 30 minutes.
- Oversaw the booking process for newly incarcerated inmates to include medical screening, mental health screenings, and proper documentation of demographics.
- Mitigated inmate conflict through rapport building, conflict resolution, and crisis intervention mental health skills to allow proper care for individuals under the care of the facility.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Emergency Dispatcher
City Of Dubuque
06.2016 - 12.2020
- Received emergency and non-emergency calls and dispatched appropriate units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained accurate records of dispatched calls and their outcomes
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Education
Bachelor of Arts - Criminal Justice
University of Dubuque
Dubuque, IA12-2019
Skills
- First aid training and CPR certified
- De-escalation techniques, to include conflict management and Crisis Intervention Mental Health training
- Proficient in computer programs relevant to employment such as word, excel, and Outlook software
Timeline
Correctional Officer
Dubuque County Sheriff's Office
04.2020 - 03.2025
Emergency Dispatcher
City Of Dubuque
06.2016 - 12.2020
Bachelor of Arts - Criminal Justice
University of Dubuque
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