BENJAMIN DEMPSEY
Trinity,NC
Summary
Accomplished Senior Talent Acquisition Manager and Recruiting Professional with significant experience that spans over a decade. Recognized as a strong leader who not only meets but exceeds both client and company expectations. Comprehensive background in staffing, recruiting, account management, customer service and sales. Extensive knowledge of best practices regarding recruitment, orientation, interviewing and hiring. Excels at developing strong relationships with a variety of sources to identify, attract and recruit candidates.
Overview
11
11
years of professional experience
Work History
SR. MANAGER, CUSTOMER EXCELLENCE MSP
ADECCO
01.2023 - Current
- Oversees the creation and implementation of strategic recruitment plans to leverage the expertise of workforce and overcome economic changes affecting the industries served
- Leader of 28 client portfolio with an annual budget of $120MM
- Doubled weekly starts over an eight-month period resulting in a 10% increase in revenue
- Manages the daily operations of 30+ staff in U.S., India, and Mexico by providing the recruitment strategy and vision needed to exceed week, month, and annual budget
- Mentors recruiting and client relationship team to help them hit performance and development goals through 1:1s, quarterly reviews, and weekly strategy meetings.
CLIENT SERVICES MANAGER
CIELO
01.2021 - 01.2023
- Doubled revenue and gross profit percentage within six months with replacement SOW that increased allocation and added new divisions and services
- In charge of daily global recruitment operations of clients in the technology and advanced manufacturing industries such as Intel and Energizer and Solidigm
- Created strategic recruitment plans based on client needs in order to accomplish SLAs in an efficient and cost-effective manner
- Hired and managed a team of up to 48 recruiters, sourcers, and various recruitment support staff in U.S., India, Philippines, and Central America with their daily directives, monthly goals, and client KPIs.
MARKET MANAGER
MANPOWER
01.2019 - 01.2021
- Responsible for the daily sales, delivery, and operations of the Piedmont Triad market consisting of two offices in 5 counties and one on-site staffing program
- Tasked with building and attaining $5MM market through growth with current clients as well as building new clients with annual revenue of at least $100K annually per client
- Established processes to create more efficient recruitment processes that raised gross profit percentages and reduced cost per hire
- Led and conducted training on new sourcing/recruiting techniques designed to lower time to fill.
PROGRAM MANAGER
PDS TECH
01.2018 - 01.2019
- Selected to manage the recruitment program for leading aviation company including posting, screening, and interviews
- Handled all facets of recruiting for trade, IT, and professional openings in the aviation industry
- Established processes to create more efficient recruitment processes that raised gross profit percentages and reduced cost per hire
- Led and conducted training on new sourcing/recruiting techniques designed to lower time to fill.
MINISTRY RECRUITER
ASCENSION HEALTH
01.2018 - 01.2018
- In charge of clinical and customer service recruitment, with Ascension Care Management division of Ascension, including care coordination, occupational health, healthcare management, etc
- Recognized for averaging 15+ fills per month while lowering time to fill by 50%
- Repaired hiring manager relationships hurt by previous recruiter through process creation and improvement, daily and weekly communication, and providing recruitment expertise.
SR. RECRUITER
CIELO/ASCENSION HEALTH
01.2014 - 01.2018
- Responsible for the sourcing, screening and hiring of high-volume IT service desk as well as IT security and cyber security niche roles including project managers, program managers, programmers, analysts, and specialists
- Staffed Cyber Security SOC from 3 to 50 employees
- Led reorganization project of 108 Director roles and 87 Sr
- Business Analyst/Business Analyst roles over a 60-day period
- Filled over 300 open requisitions FY17 averaging over 30 fills per month
- Acknowledged for averaging 140.8% to goal regarding requisition fills over 2nd and 3rd quarter FY17
- CRM SME for the Ascension Systems Office Team also served as Subject Matter Expert for Sourcing Strategy Learning and Development courses for Ascension, Corporate Recruitment, and Europe teams as well as the new Candidate Closing training being created
- Built relationships with Director and C-level executives through projects and recruitment process improvements.
SR. TALENT RELATIONSHIP MANAGER
CIELO/CONE HEALTH
- Responsible for Client/Hiring Manager relationship
- 50% reduction in time to fill average by rebuilding of relationships and trust with Hiring Managers throughout four departments
- Onsite project member and SME for ATS build and transition project
- Managed on-boarding team consisting of three Talent Acquisition Coordinators and two Recruiting Coordinators.
TALENT ACQUISITION/RELATIONSHIP MANAGER
CIELO/GERDAU
- Market relationship leader for the Texas market
- Average time to fill lowered by 30 days through focused sourcing and client buy-in on recruiting process
- Increased monthly fills by over 200% through process creation and implementation
- Regained the trust of the client through effective communication of SLAs and metrics while providing market data and suggestions to help fill open positions faster
- Kept leadership up to date on recruiting needs and roadblocks through weekly conference call meetings.
ON SITE TALENT ACQUISITION MANAGER
CIELO/TELEFLEX INC.
- Responsible for managing all recruiting and staffing needs regarding the Asheboro, NC plant
- Oversaw the on-boarding and management of two on-site staffing companies responsible for 200+ contract workers
- Negotiated rates/fees/salaries with staffing agencies and candidates resulting in savings of $61,120.00 over a twelve-month period
- Directed weekly recruiting and staffing meeting consisting of all hiring managers and executive team to provide updates/changes regarding staffing plan
- Implemented procedures to ramp up contractor hiring and reduce requisition approval time allowing the site to hit goals on safety stock build up
- Used sourcing expertise to work with Human Resources Manager and Plant Manager to create recruiting strategies and sourcing plan
- Built relationships with local leadership team allowing for Cielo to become a trusted recruiting partner in Asheboro which contributed to the Teleflex team being recognized, by Cielo and the Teleflex executive team, as the best client relationship in Cielo for 2014.
PROFESSIONAL SEARCH AND CONTRACT CONSULTANT
EXPRESS EMPLOYMENT PROFESSIONALS
01.2013 - 01.2014
- Responsible for contract, contract to hire and direct placement in the Engineering and Skilled Trade industries
- Successfully filled job orders in average of 45 days from agreement to start date
- Sourced prospective clients through ad chase, social media and event networking, outside/inside sales, and job boards
- Sourced associates through social media networking, job expos, and job boards.
Education
High School Diploma -
Robert B. Glenn High School
Kernersville, NC06.2003
HR Management Certificate -
Guilford Technical Community College
01.2017
Skills
- Management
- Training
- Consulting
- Staffing Industry
- Recruiting
- Sourcing
- Search & Contract
- Contract Placement
- Evaluation Hire
- Direct Hire & Placement
- Vendor Management
- Applicant Tracking Systems
- Manufacturing Recruiting
- Technical Staffing
- Professional Placement
- Onboarding
- Process Improvement
- Global recruitment
- Diversity and Inclusion
- Contract Negotiation
- Company Leadership
- Staff Management
- Regulatory Compliance
- Conflict Resolution
- Social Media Recruiting
- Budget Administration
- Onboarding, Training, and Development
- Compensation analysis
- Recruitment Marketing
- Unemployment Claims
- Performance Optimization
- Coaching and Mentoring
- Recruitment Process Outsourcing
- Workforce Planning
- Forecasting Employment Needs
- Global Talent Acquisition
- Improving Organizational Standards
Timeline
SR. MANAGER, CUSTOMER EXCELLENCE MSP
ADECCO
01.2023 - Current
CLIENT SERVICES MANAGER
CIELO
01.2021 - 01.2023
MARKET MANAGER
MANPOWER
01.2019 - 01.2021
PROGRAM MANAGER
PDS TECH
01.2018 - 01.2019
MINISTRY RECRUITER
ASCENSION HEALTH
01.2018 - 01.2018
SR. RECRUITER
CIELO/ASCENSION HEALTH
01.2014 - 01.2018
PROFESSIONAL SEARCH AND CONTRACT CONSULTANT
EXPRESS EMPLOYMENT PROFESSIONALS
01.2013 - 01.2014
SR. TALENT RELATIONSHIP MANAGER
CIELO/CONE HEALTH
TALENT ACQUISITION/RELATIONSHIP MANAGER
CIELO/GERDAU
ON SITE TALENT ACQUISITION MANAGER
CIELO/TELEFLEX INC.
High School Diploma -
Robert B. Glenn High School
HR Management Certificate -
Guilford Technical Community College
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