Benjamin Durbin

Managed daily customer interactions, providing exceptional service to over 80 clients. Oversaw transaction management and processing operations. Facilitated training for new employees and created comprehensive training materials to boost sales and enhance customer engagement. Achieved a significant improvement in store ranking for customer service and satisfaction from 2465 to 19 out of 7460 stores across the nation.

Assisted in managing merchandising pricing and inventory to support sales goals. Contributed to enhancing customer experience through product education and brand alignment. Helped create engaging displays that boosted sales by 15%.

Directed recruitment of operations staff and oversaw inventory and financial tracking initiatives to optimize operational efficiency. Cultivated strong client relationships to elevate overall service delivery. Coordinated daily operations by managing schedules and activities for owner. Executed community engagement initiatives to enhance restaurant visibility and revenue. Led social media strategy and website management to strengthen online presence. Championed mobile ordering and takeout software integration initiatives.