Benjamin Feliciano
Cranston,RI
Summary
Dynamic Automotive Parts Manager with a proven track record at Herb Chambers Cadillac of Warwick, excelling in inventory management and customer service. Enhanced operational efficiency through innovative systems, streamlined ordering processes, resulting in increased customer satisfaction and reduced return rates. Skilled in CDK and adept at fostering strong client relationships.
Overview
16
16
years of professional experience
Work History
Automotive Parts Manager
Herb Chambers Cadillac Of Warwick
01.2022 - Current
- Adapted department structure to meet changing demands.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Automotive Parts Manager
Balise Chevrolet of Warwick
06.2019 - 01.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Automotive Parts Specialist
Balise Subaru
06.2009 - 12.2014
- Adapted department structure to meet changing demands.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Automotive Parts Specialist
Herb Chambers Cadillac Of Warwick
12.2014 - 06.2019
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Education
Assosicates In Advanced Automotive - Automotive
New England Technical Institute
Warwick, RISkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Returns processing
- Inventory auditing
- Inventory restocking
- Ability to use CDK
Timeline
Automotive Parts Manager
Herb Chambers Cadillac Of Warwick
01.2022 - Current
Automotive Parts Manager
Balise Chevrolet of Warwick
06.2019 - 01.2022
Automotive Parts Specialist
Herb Chambers Cadillac Of Warwick
12.2014 - 06.2019
Automotive Parts Specialist
Balise Subaru
06.2009 - 12.2014
Assosicates In Advanced Automotive - Automotive
New England Technical Institute
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