Benjamin Felix
Thousand Palms,CA
Summary
Adaptable server known for maintaining high energy, efficiency and indulging guest. Ready to deliver strong customer service skills and efficient table management to enhance the guest and team members experience. Worked my way up and have done most positions front of house.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Server
Darden Restaurants Inc
Palm Desert, CA
11.2021 - 09.2026
- Delivered exceptional customer service
- Upselling specials/features and having knowledge on spirits and wine and cocktails on menu.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Fulfilled expressed and unexpressed wishes
Service Assistant
Mastros Restaurants
Palm Desert, CA
03.2021 - 11.2021
- Maintained polished silverware, glassware, and service stations to uphold fine-dining presentation standards.
- Improved customer satisfaction by providing timely and efficient service assistance.
Busser
Pizza Vino
Palm Desert, CA
12.2019 - 03.2021
- Monitored floor activity to anticipate bussing needs and reduce service delays.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CANo Degree - Business Law
College of The Desert
Palm Desert, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Sales techniques
- Relationship management
- Guest relations management
Affiliations
Train BJJ and Judo under Anthony Mantonoma at Coachella Valley Brazillian Jui Jitsu.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Darden Restaurants Inc
11.2021 - 09.2026
Service Assistant
Mastros Restaurants
03.2021 - 11.2021
Busser
Pizza Vino
12.2019 - 03.2021
High School Diploma -
Rancho Mirage High School
No Degree - Business Law
College of The Desert