Benjamin Frenzel
Lake Stevens,WA
Summary
Dynamic and highly reliable professional with extensive experience in customer service and cash handling at Granite Falls Buzz Inn. Proven ability to enhance customer loyalty through exceptional service and effective communication. Skilled in inventory management and staff training, consistently exceeding expectations while maintaining cleanliness and hygiene standards.
Overview
13
13
years of professional experience
Work History
Bartender
Granite Falls Buzz Inn
02.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Garden Team Member
Molbaks
04.2019 - 09.2021
- Ensured safety of staff members through comprehensive training on tool usage, chemical handling, and general workplace procedures.
- Contributed to a positive work environment by fostering collaboration, promoting open communication channels, and consistently demonstrating a strong work ethic.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Lead Floral Designer
Flowers By K
12.2011 - 11.2016
- Collaborated with event planners and clients to develop customized floral arrangements that exceeded expectations.
- Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
- Established strong vendor relationships, negotiating competitive pricing for flowers and materials without sacrificing quality.
- Participated in industry trade shows and conferences, networking with peers and staying informed on the latest design trends.
Education
GED -
Everett Community College
Everett, WA06-2010
Skills
- Cash handling
- Inventory management
- Point of sale systems
- Training staff
- Product knowledge
- Customer service expertise
- Strong multitasking
- Responsible alcohol service
- Highly reliable
- Cleanliness and hygiene
Timeline
Garden Team Member
Molbaks
04.2019 - 09.2021
Bartender
Granite Falls Buzz Inn
02.2017 - Current
Lead Floral Designer
Flowers By K
12.2011 - 11.2016
GED -
Everett Community College
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