Benjamin Garceau

-Assist both commercial and DIY customers in house, to find the correct auto parts for the vehicles they either own or work on.

-Maintain physical inventory inside the shop, involving orders and transfers for parts needed on a daily basis.

-In charge of special orders from location to location, depending on need basis and timing. This includes both online and phone orders daily. Customer service is essential.

• Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
• Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
• Observed quality assurance measures to avoid potential lawsuits from consumers.
• Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
• Analyzed production data to identify trends and areas for improvement, leading to higher output levels without sacrificing quality.
• Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.
• Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
• Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

-Maintained direct customer service skills throughout the day.

• Rotated stock and restocked shelves to maintain product availability and store appearance.
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-Worked directly with state and federal law enforcement, doing background checks per individual requesting purchases of firearms.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

As a Radio Frequency technician, I was a part of a team, installing in-building cell phone extenders for Verizon/AT&T/Sprint and more.

We were directly involved with clients throughout the installations. I was in charge of surveying the job site previous to installation, to gather intel to inform both our company and the client, of what was needed for materials and labor necessary to complete the job.

Our clients needed direct contact to be updated of our performance and timing of quoted completion.

We always maintained a prompt communication with our client's, if anything was needed to be done outside of the original quote, based on unforeseen happenings while installing.