Benjamin Gill
Cave Creek,AZ
Summary
Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
Work History
Case Manager
Pinnacle Peak Recovery
2022.10 - 2023.10
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Guest Experience Expert
JW Marriott Camelback Inn
2022.02 - 2022.09
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Lead Bartender
Fircrest Golf Club
2020.02 - 2021.07
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Account Manager
Channel Lumber
2015.06 - 2016.08
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Inside Sales Representative
Foundation Building Materials LLC
2013.08 - 2015.06
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Education
Bachelor of Science - Sports Management
University of Louisville
Louisville, KY05.2011
Skills
- Performance Tracking
- Regulatory Compliance
- Client Advocacy
- Account Management
- Guest Complaint Resolution
- Client Relationship Management
- Sales Development
- Customer Service
- Attention to Detail
- New Business Development
- Inventory Control
Timeline
Case Manager
Pinnacle Peak Recovery
2022.10 - 2023.10
Guest Experience Expert
JW Marriott Camelback Inn
2022.02 - 2022.09
Lead Bartender
Fircrest Golf Club
2020.02 - 2021.07
Account Manager
Channel Lumber
2015.06 - 2016.08
Inside Sales Representative
Foundation Building Materials LLC
2013.08 - 2015.06
Bachelor of Science - Sports Management
University of Louisville
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