Benjamin Gurgel
Westminster,CO
Summary
Proven leader in service and engagement with a history at Target, where I spearheaded initiatives to enhance team performance and customer satisfaction. Expert in problem-solving and teamwork, I significantly improved service delivery through innovative coaching and effective conflict resolution, ensuring a safe and inclusive environment for both staff and customers.
Overview
9
9
years of professional experience
Work History
Service and Engagement Team Leader
Target
12.2021 - 10.2024
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Service and Engagement Team Member
Target
11.2018 - 12.2021
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong cooperative relationships with coworkers and managers.
Cart Attendant
Safeway
06.2015 - 07.2017
- Periodically disinfected carts preventing spread of disease.
- Cleared parking lot of litter and foreign debris.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
Education
High School Diploma -
Northglenn High School
601 W 100th Pl, Northglenn, CO 8026005-2018
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Work Planning
- Conflict Resolution
- Safety
Timeline
Service and Engagement Team Leader
Target
12.2021 - 10.2024
Service and Engagement Team Member
Target
11.2018 - 12.2021
Cart Attendant
Safeway
06.2015 - 07.2017
High School Diploma -
Northglenn High School
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