Benjamin Gutzweiler
Alpharetta,GA
Summary
Experienced Senior Account Executive and Operations professional with a demonstrated history of working in the information technology and services industry. Adept in national business operations, cultivating new business partnerships and managing supplier relationships. Skilled in Negotiation, Property & Casualty Insurance, Risk Management, Operations Management, and Customer Service. Proven experience in Customer Relations/Service, Customer Relationship Management (CRM), Project Management. Possess a Bachelor of Business Administration (BBA) degree focused in Business Information Systems from University of West Georgia.
Overview
15
15
years of professional experience
Work History
Senior Account Executive
Altimeter Solutions
Atlanta, GA
09.2019 - Current
- Brought in over $300 million in work order dollars through various trade lines resulting in over $16 million in revenue annually while managing multiple high-profile accounts
- Understand client's business, product line, marketplace climate and marketing objectives.
- Professionally handled all complex problems using extensive knowledge and background experience to positively impact sales and business direction for client.
- Responsible for assisting in new program design and on-boarding of new clients
- Work closely with the operations team to ensure all goals, initiatives, workflows, and processes are established and continues as the program grows and changes.
- Establish, create, and document all business requirements that must be achieved to meet the expectations of the customer.
- Document contract deliverables, client best practices and service level agreements.
- Cultivated strong relationships with key stakeholders, fostering trust and collaboration.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Monitor/Report on program Service Level Agreements and success of the program.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Liaison for new account executives in providing mentorship in relation to implementation of new clients as well as process and procedures.
Senior Regional Field Manager
Alacrity Services
Atlanta, GA
07.2015 - 09.2019
- Managed team of 10 local Regional Field Managers strategically located throughout central and southern parts of U.S.
- Region of oversight generated over 7 million in revenue annually.
- Developed positive relationships with multiple carrier clients as main contact to help resolve problems.
- Work with internal departments to resolve systems problems, improve operations and provide exceptional customer service.
- Assist team members in complex issue resolution with property owners, contractors and insurance clients.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Led regional teams in executing strategic operational plans to enhance service delivery and customer satisfaction.
- Oversaw daily operations, ensuring adherence to quality control measures and operational guidelines.
- Collaborated with cross-functional teams to align regional initiatives with corporate objectives and drive performance improvements.
- Conducted regular performance reviews for staff members, identifying areas for improvement and offering constructive feedback for growth.
Regional Field Manager
Alacrity Services
Atlanta, GA
08.2011 - 08.2015
- Mediated disputes between property owner, client, and contractor to satisfactory conclusion.
- Gathered information on field performance and claim detail in order to analyze changes and produce informative reports to contractor base.
- Expanded contractor base including locating, interviewing, and aiding their network experience.
- Maintained and supported regional network relationships with clients and contractor base.
- Successfully sold and launched new contents/textile program which expanded nationwide for insurance client increasing revenue by over 1 million annually.
Education
BBA - Business Information Systems
University of West Georgia
Carrollton, GA2002
Skills
- Self starter
- Creative thinker
- Results-driven
- Superior organization skills
- Multi-task oriented
- Written communication
- Strong technical expertise
- Business growth and retention
- Process Development and Streamlining
- Account Management
- Revenue Generation
- Expertise in Verisk and Cotality products
- Business Leadership
- Attention to Detail
Timeline
Senior Account Executive
Altimeter Solutions
09.2019 - Current
Senior Regional Field Manager
Alacrity Services
07.2015 - 09.2019
Regional Field Manager
Alacrity Services
08.2011 - 08.2015
BBA - Business Information Systems
University of West Georgia