Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Ickes

Salt Lake City,UT

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

9
9
years of professional experience

Work History

Configuration Analyst

Sierra Nevada Corporation
05.2023 - 04.2024
  • Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
  • Prepared CM-related documentation for on-time delivery.
  • Created and maintained version description documents and worked with version control library.
  • Implemented change control, configuration status accounting and configuration audits.

Supervisor

Kunjani World Coffeehouse
03.2022 - 03.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Barista

Bjorns Brew
06.2018 - 03.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Assistant Manager

Beans and Brews
07.2015 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Academy For Math Engineering & Science High School
Salt Lake City, UT
05.2014

Skills

  • Customer Support
  • Business process improvement
  • Software development life cycle
  • Incident Management
  • Process Mapping
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication

Timeline

Configuration Analyst

Sierra Nevada Corporation
05.2023 - 04.2024

Supervisor

Kunjani World Coffeehouse
03.2022 - 03.2023

Barista

Bjorns Brew
06.2018 - 03.2020

Assistant Manager

Beans and Brews
07.2015 - 05.2018

High School Diploma -

Academy For Math Engineering & Science High School

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Benjamin Ickes