Kelly Meussner
Langhorne,PA
Summary
Accomplished Configuration Analyst with a proven track record at Quest Diagnostics, enhancing system efficiencies and reducing software release errors through rigorous change control procedures. Expert in software configuration and project management, I excel in teamwork and problem-solving, significantly improving team productivity and compliance with company standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Configuration Analyst
Quest Diagnostics
01.2023 - Current
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
- Created and maintained version description documents and worked with version control library.
- Prepared CM-related documentation for on-time delivery.
- Implemented change control, configuration status accounting and configuration audits.
- Ensured compliance with company standards by conducting thorough configuration audits.
- Reduced errors in software releases by implementing rigorous change control procedures.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Configuration Analyst
Hunderton Hospital
08.2022 - 12.2022
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
- Created and maintained version description documents and worked with version control library.
- Implemented change control, configuration status accounting and configuration audits.
- Ensured compliance with company standards by conducting thorough configuration audits.
- Streamlined the deployment process for new applications through effective collaboration with development teams on optimal configurations settings.
- Reduced errors in software releases by implementing rigorous change control procedures.
- Trained junior team members on best practices in configuration management, improving overall team productivity and expertise.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Bachelor of Science - Information Technology in Healthcare
Capella University
Minneapolis, MN12.2020
Skills
- Customer Support
- Business process improvement
- Software development life cycle
- Incident Management
- Test Planning
- Software configuration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Project management experience
- Six Sigma Methodologies
Certification
- ASCP Certification
Timeline
Configuration Analyst
Quest Diagnostics
01.2023 - Current
Configuration Analyst
Hunderton Hospital
08.2022 - 12.2022
Bachelor of Science - Information Technology in Healthcare
Capella University
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