Benjamin Irwin
Auburn,AL
Overview
4
4
years of professional experience
Work History
Department Supervisor
Home Depot
10.2025 - Current
- Processed customer orders accurately and efficiently using order management systems.
- Collaborated with team members to ensure timely order fulfillment and inventory accuracy.
- Resolved customer inquiries related to order status, enhancing overall satisfaction with service provided.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Service DDesk Lead
Home Depot
Jacksonville, FL
04.2024 - 10.2024
- Led service desk operations to ensure timely resolution of customer issues.
- Trained and mentored team members in troubleshooting techniques and customer service skills.
- Developed and implemented standard operating procedures to enhance service efficiency.
- Analyzed service desk metrics to identify areas for improvement and optimize workflows.
Flooring Sales Associate
Home Depot
Jacksonville Florida
02.2023 - 05.2024
- Assisted customers in selecting flooring options based on preferences and project requirements.
- Stayed updated on industry trends to offer informed recommendations to clients.
- Participated in training sessions to improve product knowledge and sales techniques.
- Established lasting relationships with clients, resulting in repeat business and referrals for the store.
Order Fulfillment Associate
Home Depot
Jacksonville Florida
02.2022 - 02.2022
- Processed customer orders accurately and efficiently using order management systems.
- Collaborated with team members to ensure timely order fulfillment and inventory accuracy.
- Resolved customer inquiries related to order status, enhancing overall satisfaction with service provided.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Timeline
Department Supervisor
Home Depot
10.2025 - Current
Service DDesk Lead
Home Depot
04.2024 - 10.2024
Flooring Sales Associate
Home Depot
02.2023 - 05.2024
Order Fulfillment Associate
Home Depot
02.2022 - 02.2022