BENJAMIN JAMES
Lawrenceville,GA
Summary
Highly efficient Customer Service employee well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Associate
Aldi USA
06.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash and card transactions to complete customer purchases.
Deli Clerk
Publix
02.2019 - 04.2022
- Sliced, weighed and wrapped deli items carefully to preserve freshness
- Greeted customers, took orders and recommended new products as part of comprehensive customer service
- Checked displays daily to verify appropriate refrigeration temperatures
- Helped customers select products based on tastes and preferences
- Stocked popular products to meet customer demand
- Accepted phone orders and prepared foods for delivery
- Operated equipment, cleaned after use and kept adjacent surfaces sanitized
- Continuously inspected customer areas to handle issues such as trash, spills and smudged windows
- Cross-trained on all stations to fill in where needed and maintain strong service levels.
Fry Cook
Zaxby's
06.2015 - 07.2017
- Made food items from menu and to order for customers
- Served fast food items to customers fast, hot and delicious, consistently exceeding delivery times
- Trained cooks and other team members on menu items and cooking methods
- Cooked food on grill and at fryer, and worked with team to get items out and served fast to customers
- Trained junior cooks on menu items and cooking methods.
Education
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA12.2024
Skills
- Time management
- Adaptability
- Customer service
- Communication
- Problem-Solving
- Dependability
- Organization
- Cash Handling
- Data Entry
- Workplace Safety
- Management Support
- Loss Prevention
Timeline
Associate
Aldi USA
06.2022 - Current
Deli Clerk
Publix
02.2019 - 04.2022
Fry Cook
Zaxby's
06.2015 - 07.2017
Associate of Applied Science - Cybersecurity
Gwinnett Technical College
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