- I participate in a variety of outdoor recreational activities golf, hiking and traveling
- I love spending time at my cabin with my family and myretired therapy dog, Liesl
Benjamin Johnson
Summary
Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
33
33
years of professional experience
Work History
General Manager
Bridgestone Firestone
St Paul, MN
01.2020 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Security Guard
Paisley Park
Chanhassen, MN
01.2019 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Led security briefings for new employees, ensuring high level of preparedness across team.
Service Writer
Victory Auto Service
Chanhassen, MN
01.2020 - 12.2020
Lead Fabrication
The Bernard Group
Chanhassen, MN
01.2018 - 12.2019
General Manager
Grease Monkey
Savage, MN
01.2018 - 12.2018
Store Manager
Eagan Auto Repair
Eagan, MN
01.2018 - 12.2018
Store Manager
Honest 1 Auto
West Bloomington, MN
01.2017 - 12.2017
Advanced Manufacturing Technician
Beckman Coulter Inc
Chaska, MN
01.2015 - 12.2017
Advanced Manufacturing Technician
Pro Staff
Chaska, MN
01.2015 - 12.2016
- Company Overview: Contracted to Beckman Coulter Inc
- Contracted to Beckman Coulter Inc
Service Manager (MIT)
HENDRICKSON ENT, a MIDAS franchise
Minnetonka, MN
01.2013 - 12.2014
Service Manager (MIT)
National Tire & Battery
Shakopee, MN
01.2012 - 12.2013
Store Manager
Car X West Lake Street
Minneapolis, MN
01.2010 - 12.2012
- My goal with Car X was to run a profitable and professional shop for both my employees and customers
Store Manager
HENDRICKSON ENT, a MIDAS franchise
Eden Prairie, MN
01.1997 - 12.2010
- Managed the operations of various MIDAS store locations including Deephaven, New Hope and Eden Prairie
- Responsible for day-to-day operations including inventory and purchasing, cost of goods, selling repair jobs and managing employee relations
- While at each store, improved monthly sales on average, 15% over previous year's sales
- Responsible for learning new computer systems and training staff
- Consistently achieved individual sales goals
- Most recently recognized as the top regional performer for Gabriel shock and strut sales promotion
Bar Manager
GIANNI'S STEAK HOUSE/KONRADS
Wayzata, MN
01.1994 - 12.1999
- Worked as a bartender/manager in an upscale restaurant
- Maintain client base through excellent customer service and attention to detail
- Responsible for maintaining liquor inventory and ordering supplies as necessary
- Responsible for closing duties such as closing the computer and reconciling cash/credit card sales
- Closed out cash register and prepared cashier report at close of business.
- Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
Bartender
Konrad's Bistro
Minnetonka, MN
01.1992 - 12.1994
- Maintain client base through excellent customer service and attention to detail
- Responsible for closing duties such as closing the computer and reconciling cash/credit card sales
Education
Business Management - Business Management
Rasmussen Collage
Minnetonka, MN01.2001
High School Diploma -
South High School
Minneapolis, MN01.1991
Skills
- Dynamic Customer Service
- Inventory management and parts ordering
- Loss prevention
- Basic HR and employee management including hiring, training and employee resolution
- Labor cost control
- Sales forecasting
- Achievement of Sales Targets
- Mechanical Fabrication
- Quick thinking and solve difficult problems to the
- Maintain satisfaction of customer and business
- Repair of electronic medical equipment
- Security/Quality documentation
- Team leadership and high standards of employee treatment
- Client relationship management
- Team oversight
- Nurturing long term vendor relationships
Interests
Timeline
General Manager
Bridgestone Firestone
01.2020 - Current
Service Writer
Victory Auto Service
01.2020 - 12.2020
Security Guard
Paisley Park
01.2019 - Current
Lead Fabrication
The Bernard Group
01.2018 - 12.2019
General Manager
Grease Monkey
01.2018 - 12.2018
Store Manager
Eagan Auto Repair
01.2018 - 12.2018
Store Manager
Honest 1 Auto
01.2017 - 12.2017
Advanced Manufacturing Technician
Beckman Coulter Inc
01.2015 - 12.2017
Advanced Manufacturing Technician
Pro Staff
01.2015 - 12.2016
Service Manager (MIT)
HENDRICKSON ENT, a MIDAS franchise
01.2013 - 12.2014
Service Manager (MIT)
National Tire & Battery
01.2012 - 12.2013
Store Manager
Car X West Lake Street
01.2010 - 12.2012
Store Manager
HENDRICKSON ENT, a MIDAS franchise
01.1997 - 12.2010
Bar Manager
GIANNI'S STEAK HOUSE/KONRADS
01.1994 - 12.1999
Bartender
Konrad's Bistro
01.1992 - 12.1994
Business Management - Business Management
Rasmussen Collage
High School Diploma -
South High School