Benjamin Jolly
Manchester,NH
Summary
Experienced Lead Network Implementation Technician with a strong background in deploying and managing network infrastructures. Recognized twice in the past 4 years for exceptional performance. Proficient in configuring, monitoring, and troubleshooting network systems. Skilled in collaborating with teams and stakeholders to ensure seamless operations. Ready to apply problem-solving abilities and technical expertise to the Infra Delivery Technician position at Amazon.
Overview
4
4
years of professional experience
Work History
Lead Network Implementation Technician
Lumen Technologies
2022.09 - Current
- Directed network configuration and troubleshooting activities to maintain reliable infrastructure performance.
- Managed complex issues and escalations by collaborating with teams to drive project success.
- Acted as a subject matter expert for automated processes, addressing technical challenges proactively.
- Supervised and mentored a team of 8 technicians, overseeing their development and ensuring adherence to standard operating procedures.
- Executed troubleshooting and diagnostic tasks on malfunctioning equipment, resolving issues swiftly.
- Completed intricate repairs efficiently, utilizing strong diagnostic skills and attention to detail.
- Achieved recognition twice in the past year for outstanding performance and leadership.
Network Implementation Technician
Lumen Technologies
2020.08 - 2022.09
- Consistently exceeded KPIs and averaged over $70K in Monthly Recurring Revenue (MRC) with new installations, demonstrating strong performance and impact.
- Managed network installations and configurations, resolving technical issues and ensuring alignment with client specifications for successful deployment.
- Collaborated closely with other teams to understand the customer's needs, ensuring timely and effective deployment of network solutions.
- Diagnosed and repaired equipment issues swiftly, minimizing downtime and maintaining high performance across network systems.
Education
Associate of Science - Network Administration
Front Range Community College
Westminster, CO2016
Skills
- Network Configuration (Layer 2/Layer 3)
- Routing Protocols: BGP, IGRP, EIGRP, OSPF
- Troubleshooting & Problem Resolution
- Project Management
- Team Collaboration & Training
- Infrastructure Monitoring
- ServiceNow, SalesForce, OPS Console
- Excellent Communication and Customer Service
- Training & Development: Trained new technicians on standard operating procedures, ensuring team consistency.
- Diagnostic Expertise: Performed troubleshooting and diagnosis on malfunctioning equipment, completing complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Languages
English
Timeline
Lead Network Implementation Technician
Lumen Technologies
2022.09 - Current
Network Implementation Technician
Lumen Technologies
2020.08 - 2022.09
Associate of Science - Network Administration
Front Range Community College
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