Benjamin Jukich
Summary
Service professional with a track record of optimizing service delivery and driving customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Known for excellent problem-solving skills, producing exceptional results, and ability to handle high-pressure situations effectively.
Overview
9
9
years of professional experience
Work History
Member Service Executive
Baxter Credit Union
05.2021 - 12.2024
- Implemented effective sales strategies to promote mobile banking products and services.
- In 2022, I generated over $2.5 million in loan volume through strategic client acquisition and relationship management.
- In 2024, I successfully originated and closed over $3.1 million in loan volume.
- Played a key role in the development and execution of TeamHealth's Student Loan Repayment Program.
- Led comprehensive audits on a monthly, quarterly, semi-annual, and annual basis to ensure adherence to federal compliance requirements.
Package Car Driver
United Parcel Service
06.2019 - 05.2021
- Reliable truck driver with a superb driving record
- Ability to deliver packages in a timely manner ensuring deadlines are always met
- Possess high physical endurance to ensure packages are lifted and maneuvered safely
- Always provide excellent customer service to maintain healthy relationships with clients
- Operate on a flexible schedule, always willing to help when needed
Security Sales and Installation Technician
Safe Haven Security
01.2018 - 07.2019
- Remained in the top 15% of the company in sales on a quarterly basis
- Consistently exceeded the company sale goal of $250 per installation, maintaining an average of $800 per sale
- Managed inventory weekly to ensure profitability remained consistent and eliminated loss
- Addressed client's safety concerns and offered solutions that enhanced the safety of their home
Integrated Solutions Consultant
AT&T
04.2017 - 01.2018
- Continually hit company sale goals and objectives
- Offered technology-based solutions to non-AT&T clients that provided more affordable options
- Gained customer's trust and loyalty by providing excellent customer service
Store Manager
Spring Mobile
08.2015 - 08.2017
- Took Ridgedale location from number 1,142 to 136 in the company in 2016
- Exceeded projected gross profit of $11,325 for November 2016, delivering a final result of $21,395.
- Led the Northern Plains region in DTV sales
- Top District Profit Earner for the entire 4th quarter of 2015
- Successfully managed and trained a sales team of three employees
- Managed weekly inventory by tracking products through RQ4
- Relied on customer surveys to ensure best-in-class customer service was always met
- Administered disciplinary actions to employees when required
Education
High School Diploma -
DENFELD HIGH SCHOOL
06.2001
Skills
- Strong leadership
- Critical thinker with the ability to
identify solutions and troubleshoot
issues - Clear, concise, and professional verbal
and written communication skills
- Ability to work effectively as part of a
team to meet departmental and
organizational goals - Complaint handling
- Client retention strategies
Timeline
Member Service Executive
Baxter Credit Union
05.2021 - 12.2024
Package Car Driver
United Parcel Service
06.2019 - 05.2021
Security Sales and Installation Technician
Safe Haven Security
01.2018 - 07.2019
Integrated Solutions Consultant
AT&T
04.2017 - 01.2018
Store Manager
Spring Mobile
08.2015 - 08.2017
High School Diploma -
DENFELD HIGH SCHOOL
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