Benjamin Laidlaw
Grand Rapids,MI
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Interstate Batteries
Grand Rapids, MI
02.2026 - Current
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted quality inspections on incoming and outgoing products to ensure compliance with standards.
- Maintained accurate inventory records using warehouse management system for streamlined operations.
- Collaborated with team members to optimize storage solutions and improve space utilization.
- Implemented best practices for package handling, reducing damage during transit and storage.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Participated in regular safety meetings to identify hazards and enhance workplace safety culture.
- Consistently lifted materials weighing as much as 175 pounds.
- Reduced waste, implementing recycling procedures for packaging materials.
Barista
Scooters Coffee Shop
Grand Rapids, MI
05.2025 - 08.2025
- Prepared and served high-quality coffee beverages to ensure customer satisfaction.
- Operated espresso machines and grinders, adhering to safety standards and operational procedures.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
- Managed inventory levels, restocking supplies to meet daily demand effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Inshop Sales Associate
Jimmy John's Gourmet Sandwiches
Grand Rapids, MI
06.2022 - 11.2023
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Verified that orders were accurate and complete before delivering them to customers.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
Education
High School Diploma -
Forest Hills Central High School
Grand Rapids, MI05-2024
Skills
- Inventory management
- Product knowledge
- Listening skills
- Friendly and outgoing
- Team collaboration
- Problem-solving skills
- Teamwork and collaboration
- Positive and professional
- Customer relationship management
- Stock replenishment
- Cash handling
- Customer service
- Excellent people skills
- Packaging and labeling
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Clear communication
- Problem-solving
- Sorting and labeling
- Warehouse operations
- Pallet jack handling
- Warehouse organization
- Forklift operations
- Quality control
- Warehouse logistics
- Shipment palletization
- Heavy equipment operation
- Hazardous materials handling
- Damage reports
- Verbal and written communication
- Pick-list processing
- Truck processing
- Willing to learn
Languages
German
Limited
Timeline
Warehouse Worker
Interstate Batteries
02.2026 - Current
Barista
Scooters Coffee Shop
05.2025 - 08.2025
Inshop Sales Associate
Jimmy John's Gourmet Sandwiches
06.2022 - 11.2023
High School Diploma -
Forest Hills Central High School