Benjamin Lucas
San Diego,CA
Summary
Dynamic leader and problem-solver with a proven track record at Domino's Pizza, enhancing operational efficiency and customer satisfaction. Excelled in money handling and fostering team unity, significantly reducing discrepancies and elevating store standards. Skilled in maintenance, capable of adapting across diverse environments, and committed to quality and cleanliness. Open to learning new skills, and taking on new responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured restaurant operated at peak corporate standards during biannual evaluations.
- Handled commissary orders and intakes.
Warehouse/Delivery Driver
Mankind Cooperative Dispensary
12.2018 - 05.2021
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
- Spent two years working in the warehouse, applying labels to products, organizing storage, and facilitating deliveries of products to the store.
- Spent the last year as a delivery driver, driving a company car to deliver medical products to customers, but also helping customers in the store find what they need.
- Training new employees on precise legalities and operations for medicinal products.
Baker
85c Bakery Cafe
10.2017 - 11.2018
- Preparing, decorating, and baking breads.
Crew Trainer
McDonald's
04.2013 - 09.2018
- Trained new hires and crew on current promotions and deals, handling customer complaints, and food safety.
- Handled money and worked directly with customers.
- Responsible for running the kitchen and maintaining the cleanliness of the store and service area.
Education
High School Diploma -
Point Loma High School
San Diego, CA06.2014
Skills
- Money Handling
- Customer Relations
- Natural Leader and Team Builder
- Product and Service Knowledge
- Attention to Detail
- Quality Cleanliness
- Punctual
- Adaptable in Different Environments
- Problem-solver
- Maintenance and Repair
Accomplishments
- Proud father of one 7 year old girl.
- Awarded 'Record Week' pins from Domino's on three separate occasions during busiest weeks.
- Awarded '5 star' evaluation pin and 'Perfect Product' pin for perfect product and store operation.
- Four years of volunteer work at Cabrillo National Monument, doing 'Living History'.
- Seasonal position with the Maritime Museum of San Diego on the Star of India, among other vessels. Maintained upkeep and repairs.
- Seasonal Education position at SeaWorld San Diego teaching about marine biology and environmentalism.
Certification
- Certified management level food handling license.
Hobbies
- Attends weekly Dungeons and Dragons games with friends.
- Enjoys taking road-trips and traveling.
- Loves spending time with daughter.
Timeline
Assistant Manager
Domino's Pizza
07.2021 - Current
Warehouse/Delivery Driver
Mankind Cooperative Dispensary
12.2018 - 05.2021
Baker
85c Bakery Cafe
10.2017 - 11.2018
Crew Trainer
McDonald's
04.2013 - 09.2018
High School Diploma -
Point Loma High School
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