Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Luecke

Forney,TX

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Support Specialist

Forney ISD
03.2022 - Current
  • Manage an on campus Techspot to meet the technology needs of staff and students including but not limited to the following:
  • Maintain SLAs utilizing Incident IQ's ticketing system
  • Deploying equipment and provisioning accounts for incoming staff and students
  • Repairing student and staff devices when needed as well as applying fines to accounts for missing/damaged devices
  • Troubleshooting in classroom technology and repairing/replacing when needed
  • Provisioning access cards district wide
  • Setting up images and imaging devices for deployment or redeployment
  • Advising campus staff of policy and procedure when needed
  • - Troubleshoot problems with approved apps for staff and students when needed
  • - Managing campus Technology inventory to ensure numbers are up to date
  • - Providing assistance to other campus Techs or Leads/Coordinators when needed

IT Support Specialist

Sunnyvale ISD
05.2021 - 02.2022
  • Worked with teachers to ensure all classroom technology was functional and in good repair
  • Troubleshoot hardware and software problems
  • Provision and repair staff and student computers/tablets
  • Answer staff questions based on district policy

Sales Associate

Old Navy
05.2018 - 02.2022
  • Assist in the day to day maintanence of clothing displays and manage the register to ensure transations are completed accurately
  • Process incoming product shipments to ensure that all new product is displayed correctly and process incoming online orders quickly and efficiently

Education

Cloud And Data Center Management -

Texas State Technical College
05.2021

Skills

  • Asset management
  • Incident management
  • Mobile device management
  • Software installation
  • Technical support
  • Customer service
  • Ticket management
  • User guidance
  • Service support

Certification

  • Google IT Support
  • AWS SysOps Admin (Ongoing)
  • HP Certified Self Maintainer (Ongoing)

Timeline

Technology Support Specialist

Forney ISD
03.2022 - Current

IT Support Specialist

Sunnyvale ISD
05.2021 - 02.2022

Sales Associate

Old Navy
05.2018 - 02.2022

Cloud And Data Center Management -

Texas State Technical College

Similar Profiles

CREATE PROFILE