Amanda Marshall
Flintstone Pharmacy
Flintstone,GA
1
Certification
9
years of professional experience
Experienced professional with a background in pharmacy, customer service, and small business operations. Skilled in handling complex tasks, managing records, and supporting clients with accuracy and care. Brings strong collaboration, problem-solving, and dependable operations support.
Work History
Pharmacy Technician
2 Years 10 Months- Processed prescriptions with accuracy by verifying patient information, dosage details, and refill eligibility.
- Counted, labeled, and packaged medication orders to support accurate pharmacist review.
- Oversaw medication inventory control by tracking inventory levels, restocking medications, and removing expired stock from shelves.
- Managed inventory levels, restocking medications and removing expired stock from shelves.
Small Business Owner
6 Years 10 Months- Managed client relationships, contract terms, and change-order approvals.
- Prepared residential and commercial estimates, bids, and project scopes with clear documentation for bidding decisions.
- Managed client relationships, negotiated contract terms, and approved change orders.
- Managed budgets, invoicing, payroll, and expense tracking for accurate project profitability monitoring.
Customer Service Representative
11 Months- Managed inbound customer calls, resolving policy, billing, and claims inquiries with accuracy.
- Explained auto, home, and life coverage options to support informed client decisions.
- Coordinated claim reporting and follow-up communication between clients and adjusters.
- Processed policy changes, endorsements, and renewals using agency management systems.
- Maintained detailed customer records, ensuring compliance and service continuity.
- Scheduled appointments and organized daily service workflows for efficient office operations.
- Identified coverage gaps and referred clients to appropriate products and services.
- Resolved escalated concerns professionally, preserving client trust and retention.
Education
High School Diploma
Skills
Medical billing
Problem-solving skills support
Workflow optimization
Operations support
Attention to detail
HIPAA compliance
Team collaboration
Attention to detail
Friendly
positive attitude
Teamwork and collaboration
Time management
Customer service
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Georgia, Property and Casualty Insurance License - October, 2017
Timeline
Pharmacy Technician
Flintstone Pharmacy
01.2024 - CurrentRead More
Customer Service Representative
State Farm-Richard Martin Agency
08.2017 - 07.2018Read More
Small Business Owner
Marshall Construction Services
06.2017 - 04.2024Read More
Dade County High School
High School Diploma
Read More