Benjamin Mass
Boynton Beach,FL
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Colony Hotel And Cabana Club
2021.05 - Current
- Utilized hotel management software effectively for booking management, guest data entry, and reporting purposes.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Acted as an ambassador for the hotel brand by providing exceptional service and creating memorable experiences for guests.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with various departments to address guest requests or concerns efficiently.
- Developed and maintained positive relationships with guests for satisfaction.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
Restaurant Busser
Ben's Kosher Delicatessen Restaurant & Caterers
2019.06 - 2021.05
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL06.2018
Skills
- Customer Service
- Proficient in in InnQuest roomMaster & Point of Sale
- Consistently Top Performer in sales
- Relationship Building
- Problem-solving skills
- Registration processing
- Cross-selling services
- Guest Registration
- Guest Reception
- Guest Relations
- Staff Training
Timeline
Front Desk Associate
Colony Hotel And Cabana Club
2021.05 - Current
Restaurant Busser
Ben's Kosher Delicatessen Restaurant & Caterers
2019.06 - 2021.05
High School Diploma -
Olympic Heights Community High School
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