Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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BENJAMIN McDANIEL

BENJAMIN McDANIEL

Cameron,USA

Summary

Dedicated professional with strong interpersonal skills, adept at fostering positive customer relationships and resolving issues efficiently. Proven track record in managing team operations and enhancing customer satisfaction through effective training and support.

Overview

25
25
years of professional experience

Work History

Assistant manager

Family Dollar
08.2021 - 01.2023
  • Managed daily store operations and ensured compliance with company standards.
  • Managed store operations while adhering to company policies.
  • Trained and supervised team members in customer service and store procedures.
  • Assisted in inventory management, including stock replenishment and organization.

Independent customer service

Aagero roadside assistance
05.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Facilitated customer needs assessment through clear communication, enhancing overall satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Rural Mail Carrier

United States postal service
Southern Pines, North Carolina
12.2019 - 01.2021

Delivered mail and packages using personal vehicle to residential and business addresses, ensuring organized and timely routes.

  • Collected outgoing mail and packages from customers for prompt dispatch.
  • Sorted and organized incoming mail to facilitate efficient distribution.
  • Maintained accurate records of deliveries, pickups, and customer interactions.
  • Operated delivery vehicles safely while adhering to compliance regulations.
  • Interacted with customers to provide updates on deliveries and resolve inquiries.
  • Adhered to safety and security protocols to protect mail and property.
  • Utilizing personal vehicle

Vacation replacement / Relief man

Goodyear Tire & Rubber
11.1997 - 11.2019

The Vacation Replacement Associate will support the Banbury team during peak vacation periods. This role involves assisting with various manufacturing and production tasks to ensure smooth operations and maintain product quality.

  • Executed daily operational tasks that ensured team objectives were met during peak vacation periods.
  • Proposed creative strategies that enhanced team productivity and addressed specific challenges in production processes.
  • Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues effectively.

Education

Professional Life Coaching -

Wainwright Institute of Professional Coaching
Online
09-2020

High School Diploma -

E.E. Smith Sr. High
Fayetteville
06-1991

Skills

  • Customer service and support
  • Team management
  • Leadership and guidance
  • Communication skills
  • Problem solving
  • Diligence and reliability
  • Empathy and understanding
  • Basic computer skills

Leadership Experience

  • Founder and CEO, One Choice Services Inc., Nonprofit
  • Assistant Manager, Family Dollar

Timeline

Assistant manager

Family Dollar
08.2021 - 01.2023

Independent customer service

Aagero roadside assistance
05.2020 - 08.2021

Rural Mail Carrier

United States postal service
12.2019 - 01.2021

Vacation replacement / Relief man

Goodyear Tire & Rubber
11.1997 - 11.2019

Professional Life Coaching -

Wainwright Institute of Professional Coaching

High School Diploma -

E.E. Smith Sr. High
BENJAMIN McDANIEL