Benjamin McDougall
North Platte,NE
Summary
High-driven individual who makes sure the work required is completed. Devout team player who will help anyone in need and am open to correction, which I take seriously and will only need once.
References: Romano Polanco - Perkins
References: Jen Scheribel - Red Lobster
Reference: Tom Kuzala - Charleston's
Overview
1
1
Certification
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Manager
Kwikstop Industries
North Platte, NE
06.2025 - Current
- Managed daily operations and workflow within the store to ensure efficient service delivery.
- Developed and delivered training for staff on customer service best practices to improve customer satisfaction.
- Coached employees individually to enhance performance and boost confidence in their roles.
- Implemented inventory control measures to reduce stock discrepancies.
Server/Key Holder
Charlestons
Omaha, Nebraska
04.2021 - 06.2025
- Ensured exceptional guest experiences through attentive service and proactive engagement.
- Facilitated smooth operations from guest arrival to seating, ensuring an enjoyable atmosphere.
- Managed food pacing to enhance dining experience, preventing simultaneous table service interruptions.
- Studied wine, beer, and cocktail pairings to enhance guest dining experiences.
- Engaged in bartending mentorship to learn preparation techniques for a variety of beverages.
Server/certified professional server
Red Lobster
Kearney, Nebraska
08.2013 - 06.2025
- implemented upselling techniques to enhance restaurant revenue
- ensured customer satisfaction by promptly addressing any meal issues
- Runs All food even if not my table for efficient service
Server
Perkins Restaurant and Bakery
North Platte, Nebraska
02.2012 - 08.2013
- Managed multiple tables to deliver prompt and precise service.
- Works well under pressure even if in the weeds.
- Proactively pre-bussed tables and manicured dining areas to enhance cleanliness and efficiency.
Education
Bachelor of Science - Management
University of Nebraska At Kearney
Kearney, NE 08.2013 - 12.2018
Skills
- Staff training
- Customer service
- Time management
- Effective communication
- Attention to detail
- Sales techniques
- Decision-making
- Work prioritization
- Team leadership
- Inventory management
- Customer satisfaction
Certification
- Alcohol & Tobacco Sales Training
- ServSafe training responsible alcohol training
- Servsafe responsible allergen training
Timeline
Manager
Kwikstop Industries
06.2025 - Current
Server/Key Holder
Charlestons
04.2021 - 06.2025
Server/certified professional server
Red Lobster
08.2013 - 06.2025
Bachelor of Science - Management
University of Nebraska At Kearney
08.2013 - 12.2018
Server
Perkins Restaurant and Bakery
02.2012 - 08.2013