Benjamin O'Hearn
Auburn,NY
Summary
Experienced Retail Sales Lead with two years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Retail Sales Associate
Kohls Department Store
08.2022 - Current
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
Laborer
TD Sealing
06.2021 - 08.2021
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
Basketball Scorekeeper
City Of Auburn
11.2016 - 03.2019
- Guaranteed accurate record-keeping, essential for playoff seeding and determining tie-breaker scenarios at the end of regular season play.
- Supported smooth event operations by quickly resolving any discrepancies that arose between official scorers'' logs or electronic scoreboard displays.
- Ensured fair play and adherence to rules by promptly reporting fouls and violations to referees.
- Contributed to a well-organized event by setting up the scorer''s table prior to each game.
- Enhanced team performance analysis by providing detailed scorekeeping reports to coaching staff.
- Maintained a professional atmosphere in collaboration with fellow scorekeepers, timers, and officials.
Education
High School Diploma -
Auburn High School
Auburn, NY06.2019
Skills
- Customer Relationship Building
- Store operations
- Scheduling Coordination
- Policy Enforcement
- Team motivation
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Decision-Making
- Organization
Timeline
Lead Retail Sales Associate
Kohls Department Store
08.2022 - Current
Laborer
TD Sealing
06.2021 - 08.2021
Basketball Scorekeeper
City Of Auburn
11.2016 - 03.2019
High School Diploma -
Auburn High School
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