Rontavia Howard
Glen Burnie,MD
Summary
Dynamic retail professional with a proven track record at Eddie Bauer, excelling in customer relationship building and team motivation. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and engaging service. Adept at store operations, consistently achieving targets while fostering a positive team environment.
Overview
13
13
years of professional experience
Work History
Lead Retail Sales Associate
Eddie Bauer
04.2022 - Current
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Key Holder
Rue 21
04.2023 - 12.2023
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assistant Manager
Carter's
09.2022 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Resolution Specialist
IKEA
03.2021 - 01.2022
- Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
- Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Recorded details of conversations, complaints, and actions taken in CRM.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Childcare Center Director
Parks and Recreation Department
10.2012 - 03.2020
- Developed comprehensive staff training programs, improving employee skills and increasing overall quality of care provided.
- Cultivated relationships with local schools to facilitate seamless transitions between preschool programs and elementary school settings for graduating students.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Continuously assessed program quality by observing classroom activities, reviewing lesson plans, and gathering feedback from both staff and parents.
- Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
- Conducted thorough performance evaluations for staff members, identifying areas of growth and providing constructive feedback for continuous improvement.
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
- Established clear expectations for behavior management within the childcare center, promoting consistency among staff members when addressing challenging situations with children.
- Enhanced childcare center''s reputation by implementing innovative and developmentally appropriate programs for children.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Mentored new hires during onboarding process, facilitating smooth integration into the childcare center team dynamics.
- Adapted staffing schedules to accommodate fluctuating enrollment numbers, maintaining appropriate child-to-staff ratios while optimizing resource allocation.
- Managed program paperwork and child records to comply with state requirements.
- Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
- Engaged with parents and families to build positive relationships for children to thrive.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Attended approved training and continuing education courses to maintain certifications.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Sales Lead Key Holder
Gymboree Outlet
12.2017 - 01.2019
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Customer relationship building
- Store operations
- Store maintenance
- Policy enforcement
- Team motivation
- Teamwork
- Customer service
- Reliable and responsible
- Problem-solving abilities
- Positive customer engagement
- Time management
- Multitasking
Languages
English
Full Professional
Timeline
Key Holder
Rue 21
04.2023 - 12.2023
Assistant Manager
Carter's
09.2022 - 01.2023
Lead Retail Sales Associate
Eddie Bauer
04.2022 - Current
Customer Resolution Specialist
IKEA
03.2021 - 01.2022
Sales Lead Key Holder
Gymboree Outlet
12.2017 - 01.2019
Childcare Center Director
Parks and Recreation Department
10.2012 - 03.2020
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy