Benjamin Olorunfemi
Atlanta,GA
Summary
Results-driven professional with a focus on cultivating cross-sector relationships in business, analytics, and technology. Utilizes experience to drive growth and achieve impactful outcomes. Demonstrates high emotional intelligence, problem-solving skills, and proficiency in Microsoft Office. Excels at data entry and root cause analysis.
Overview
5
5
years of professional experience
Work History
Lead CSR
Material In Motion
Fairburn, GA
01.2022 - Current
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of customer interactions and transactions.
- Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
- Trained new customer service representatives on company policies and procedures.
- Handled escalated customer complaints with professionalism and empathy.
Customer Success Representative
Visible
Fairburn, GA
02.2020 - 01.2022
- Assisted customers with product setup, troubleshooting, and general usage questions.
- Investigated customer complaints and identified appropriate solutions.
- Collaborated with cross-functional teams to identify root causes for customer issues.
- Maintained an up-to-date knowledge of company products, services, and procedures.
Education
Associate of Science - Cyber Security
Georgia Northwestern Technical College
Rome, GA05-2024
Skills
- Skilled in Microsoft Office
- Escalation management
- Data Entry
- Root Cause Analysis
- CRM Software
- Inbound and Outbound Calling
- Conflict Resolution
Timeline
Lead CSR
Material In Motion
01.2022 - Current
Customer Success Representative
Visible
02.2020 - 01.2022
Associate of Science - Cyber Security
Georgia Northwestern Technical College
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