Summary
Overview
Work History
Education
Skills
Websites
Certification
Starting a Business Restoration and Custom Design
Custom Design
Timeline
Generic

Timothy Sepella

Custom Design
Coroapolis,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated CSR experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

1
1
Certification

Work History

CSR

IBEX Global Pittsburgh
Wheeling , WV
05.2022 - 08.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Structural Welder

Sukup Steel Structures
Ambridge, PA
08.2015 - 08.2020
  • Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
  • Inspected projects, identified issues that occurred and implemented corrective measures.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Hoisted metal components into place, safely operating cranes during process.
  • Followed blueprints and instructions from supervisors to erect columns, beams and girders.
  • Aligned structural steel members to rivet, bolt and weld permanently into place.
  • Fabricated steel frames, columns, beams and girders according to blueprints or instructions from site managers.
  • Used MIG and TIG welding on structural supports.

Maintenance Technician

Shasta Metals
Aliquippa, PA
11.2018 - 05.2020
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Adhered to safety policies, procedures and regulatory criteria to maximize preventive controls.
  • Leveraged hand tools and measuring devices to assemble electrical and electronic systems and prototypes according to engineering data.
  • Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.

Lead Handyman

MHTS Restoration And Custom Design
Pittsburgh, PA
03.2003 - 03.2020
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
  • Removed and repaired carpet and wood flooring.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Kept tool, material and equipment inventory updated.
  • Studied system requirements to order components and parts and perform acceptance tests.
  • Reviewed blueprints and specifications to identify most effective ways to approach projects.
  • Properly refurbished furniture and ordered new pieces when needed.
  • Tested and repaired electrical systems in buildings, adhering to local codes regulations.
  • Inspected appliances to make or plan repairs, order new ones or contact property managers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Sales Associate

MHTS Restoration And Custom Design
Pittsburgh, PA
03.2003 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.

Forklift Operator

Bee Mac Port Services
Leetsdale, PA
03.2012 - 03.2013
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Manually counted Number of picked and packaged orders for any loss.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.

Overhead Crane Operator

Sippel Steel Fab
Ambridge, PA
03.2004 - 03.2009
  • Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
  • Updated system to keep accurate track of materials.
  • Operated mobile crane and moved materials to various locations to meet job schedule demands.
  • Maintained accuracy in project tasks by completing static compression tests, static tension tests, lateral load tests and PDA piles tests.
  • Safely operated aluminum smelter, junction upgrades and deep mine shaft.
  • Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Performed preventive maintenance such as reading and cleaning pressure gauges to obtain proper gas or tar flow.

Education

High School Diploma -

Ambridge Area High School
Ambridge, PA
05.2002

Skills

  • Appointment Setting
  • Customer Account Management
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Inbound and Outbound Calling
  • Legal Terminology
  • Critical Thinking
  • Proficiency in Microsoft Office and G Suite
  • Answering Emails
  • Microsoft PowerPoint
  • Excellent Attention to Detail
  • Computer Proficiency
  • Patient and Empathetic
  • Membership Registrations
  • Skilled in Microsoft Office
  • Customer Service and Assistance
  • Telephone Management

Certification

  • Certified Structural Welder, Structural Fabricator, Sukup Steel Structures - 9/18/2018 - 9/18/2020
  • Welder Qualification [CWB] [AWS]
  • Standard Classification (S)


Starting a Business Restoration and Custom Design

I have been working on and completed the Business Plan for MHTS Restoration and Custom Design," The Phoenix Group", this is a family owned and operated company that specializes in designing custom cases and travel bags for Mobile Devices. I plan on opening and establishing this Business within the next Five(5) years. My company will be providing these Services in the Allegheny County and surrounding areas of Pittsburgh PA. Majority of this Business will be conducted Online. I want to start this Business so both of my Children can establish themselves personally and financially. This is a Start-Up i will be looking for funding within the next 2-3 years.

Custom Design

I love art and music, i love to create from original ideas and watch them come to life thru the entire process. i enjoy editing and creating signs, social media posts, flyers ect. I am in the process of creating a START-UP with these skills, seeking a job in this field to help when I attend college

Timeline

CSR

IBEX Global Pittsburgh
05.2022 - 08.2022

Maintenance Technician

Shasta Metals
11.2018 - 05.2020

Structural Welder

Sukup Steel Structures
08.2015 - 08.2020

Forklift Operator

Bee Mac Port Services
03.2012 - 03.2013

Overhead Crane Operator

Sippel Steel Fab
03.2004 - 03.2009

Lead Handyman

MHTS Restoration And Custom Design
03.2003 - 03.2020

Sales Associate

MHTS Restoration And Custom Design
03.2003 - 03.2020

High School Diploma -

Ambridge Area High School

Similar Profiles

CREATE PROFILE
Timothy SepellaCustom Design