Benjamin Olson
Beavercreek,OH
Summary
Dynamic professional with a proven track record at O'Reilly Auto Parts, enhancing customer satisfaction and streamlining operations. Excelles in customer service and money management, demonstrating adaptability and decision-making skills. Achieves significant improvements in service quality and efficiency, leveraging staff training and development to foster a positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
O'Reilly Auto Parts
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Delivery Driver
Papa Johns International Inc.
01.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed deliveries during rush hours, ensuring the customer was satisfied and taken care of.
Water Restoration Specialist
Roto-Rooter Plumbing & Water Cleanup
02.2019 - 01.2020
- Informed customer of necessary procedures, assuaging any worries that may arise.
- Worked with customers during incredibly stressful times, helping provide assurance through professionalism and extensive knowledge of the process.
Delivery Driver
Papa Johns
09.2014 - 01.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of orders.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed deliveries during rush hours, ensuring the customer was satisfied and taken care of.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH06-2013
Skills
- Customer service
- Money handling and management
- Decision-making
- Customer relations
- Staff training and development
- Professionalism
- Adaptability
- Working with proprietary software
Timeline
Assistant Manager
O'Reilly Auto Parts
05.2021 - Current
Delivery Driver
Papa Johns International Inc.
01.2020 - 05.2021
Water Restoration Specialist
Roto-Rooter Plumbing & Water Cleanup
02.2019 - 01.2020
Delivery Driver
Papa Johns
09.2014 - 01.2019
High School Diploma -
Beavercreek High School
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