Benjamin Palzer
Southington,CT
Summary
Results-focused, thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer care.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Automated Health Systems
05.2023 - 07.2023
- Eligibility & application information provider
- Receive and return calls to policyholders and applicants
- Access and navigate multiple member databases
- Escalate tasks to the appropriate departments
- Issue member ID cards and replacements
- Maintain strict confidence in compliance with HIPAA
Building Coverage
Ridgewood YMCA
01.2013 - 01.2018
- Open the building & fitness centers at 4:00 A.M
- Ensure all facilities are safe & sanitary for daily use
- Oversee building staff and keep concise staff reports
- Verify and coordinate outside maintenance contractors
- Communicate between various departments
- Record incident records for management and insurance
- Take inventory on first aid, oxygen, and AED supplies
- Find substitute staff for call-outs and no-shows
- Escort terminated staff or members off the premises
Aquatics & Lifeguard Assistant
Ridgewood YMCA
- Responsible for identification of rule violations and safety issues for members
- Oversee lifeguard and aquatics staff members
- Assist in training of new staff
- Ensure facility protocol is followed
- Substitute for staff breaks, absences
- Assess medical inventory
- Assist in food drives, charity events, holiday events
- Supervision for vacation camps and daycare
- Knowledgeable of all emergency action plans
- Report directly to Aquatics Director, Program Directors
- Participate in lifeguarding duties at partner facilities
Emergency Medical Technician
Volunteer Ambulance Corps
01.2016 - 01.2017
- Assess and restock ambulances and swift-response vehicle
- Set linens and other accessories on electric stretchers
- Take inventory of primary supply and medicine closet
- Accompany, assist, and support a team of EMTs, Paramedics, and Police on emergency 9-1-1 calls
- Draw and revise after-action reports, recording relevant details of all circumstances and treatment given or refused
Education
High School Diploma -
EMT-B Certification -
Passaic County EMS Academy
Courses in Psychology, Sociology, English & Writing -
NJ Bergen Community College
Salesperson Program -
Freedom Trails Realty School
Automated Health Systems CSR Training -
05.2023
Skills
- Strong Work Ethic
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
Personal Information
Date of Birth: 09/05/97
Timeline
Customer Service Representative
Automated Health Systems
05.2023 - 07.2023
Emergency Medical Technician
Volunteer Ambulance Corps
01.2016 - 01.2017
Building Coverage
Ridgewood YMCA
01.2013 - 01.2018
Aquatics & Lifeguard Assistant
Ridgewood YMCA
High School Diploma -
EMT-B Certification -
Passaic County EMS Academy
Courses in Psychology, Sociology, English & Writing -
NJ Bergen Community College
Salesperson Program -
Freedom Trails Realty School
Automated Health Systems CSR Training -
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