Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Peceros

Las Vegas,NV

Summary

Seasoned Special Project Supervisor with a comprehensive background in routines planning, coordination, and execution. Strengths include strategic planning, team leadership, and client service with a firm understanding of human development. Demonstrated ability to create memorable experiences while effectively managing all event details. Proven track record in ensuring successful events that meet both customer satisfaction and company goals.

Overview

11
11
years of professional experience

Work History

Supervisor Manager

Diversified Building Services
Las Vegas, Nevada
12.2023 - 04.2025
  • Responsible for hiring, training, and development of all janitorial staff functions.
  • Responsible for the monthly meeting with all staff.
  • Responsible for the compliance of cleaning standards, following protocols, and managing the cleaners' training.
  • Responsible for the payroll, control of working hours, and staff hiring.
  • Responsible for resolving customer emails and complaints.
  • Responsible for assertively managing customer needs.

Special Events Supervisor

Work Force Staffing
Las Vegas, Nevada
01.2023 - 04.2023
  • Responsible of supervising the daily tasks of the cleaning person in Las Vegas events, responsible for the internal and external cleaning of the stands and participating clients of each event.

Supervisor of Housekeeper

Fontainebleau Resort and Casino
Florida, Miami
06.2022 - 12.2022
  • Responsible for the daily development of rooms for guests, walk in, reservations, groups and individuals. Being in charge of housekeeping, house attendant, house man and public areas. Always meeting the standards and oriented to offer the best experience for guests.

Captain and Waiter of Banquets

Hotel Los Delfines
San Isidro, Lima
10.2018 - 07.2021
  • Service of lunch, dinner and cocktails respecting the company’s standards recipes, be responsible for the inventories of fixed and operational assets of each assigned bar or room, responsible for the general cleaning of each bar or room, verify that the bar machines are operational, supervise the service of the personnel to load.

Bell Boy /Parking /Concierge

Hilton Hotels Corporation
Miraflores, Lima
06.2016 - 09.2018
  • Provide passenger service with the company’s standards, maintaining a high level of customer service, preparing the welcome drinks for the guests, parking their vehicles in the required area, tagging guest vehicle keys with the date and time, registration number, model, and room number of the guest, handling cash, valet tickets, keys, and equipment in accordance with company policies, transporting guest luggage from the point of arrival at the hotel to their assigned room, boosting sales by showing all the food and beverage services, and solving the personal needs of the guests. Assistance to all guests who require tours, shopping transportation and any need at the time or during their stay at the hotel. Provide last minute travel solutions or guest flight losses, using empathy skills in times of extreme pressure

Concierge Attendant

Belmond Hotel
Lima, Peru
03.2014 - 06.2016
  • Responsible of Opening hotel main doors and assist guests/visitors entering and leaving the property, maintaining a high level of customer service, greeting and helping guests and visitors upon arrival with luggage, directions, etc., providing friendly, efficient, courteous, and professional service. Assisting guests with opening and closing vehicle doors, anticipating guests' needs such as the opening of car doors, assistance with wheelchairs, holding umbrellas, etc. Parking and retrieving guest vehicles without causing damage to the vehicle. Tagging guest vehicle keys with date & time, registration number, model and room number of the guest, handling cash, valet tickets, keys, and equipment in accordance with company policies, transporting guest luggage from the point of arrival at the hotel to their assigned room, assisting with taxi bookings for guests.

Education

Anti-Corruption Training -

Hilton University
Lima Peru
07-2019

Keylogger Awareness Training - Keylogger Awareness Training

Hilton University
Lima Peru
05-2018

1 of 2 - 2017 Information Security Policy -

Hilton University
Lima Peru
05-2018

2 of 2 - 2017 Information Security Training -

Hilton University
Lima Peru
05-2018

Hilton Honors: Introduction & Program Overview - The Power of Loyalty -

Hilton University
Lima Peru
05-2018

2 of 2 - Information Security Training -

Hilton University
Lima Peru
05-2018

Hight Code of Conduct -

Hilton University
Lima Peru
06-2017

Code of Conduct "Policy" -

Hilton University
Lima Peru
06-2017

Anti-Corruption "Policy" -

Hilton University
Lima Peru
06-2017

Keylogger Awareness Training -

Hilton University
Lima Peru
04-2017

Skills

  • Event coordination
  • Budget management
  • Customer service
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Communication skills
  • Team leadership
  • Staff supervision
  • Performance evaluation
  • Operations management

Timeline

Supervisor Manager

Diversified Building Services
12.2023 - 04.2025

Special Events Supervisor

Work Force Staffing
01.2023 - 04.2023

Supervisor of Housekeeper

Fontainebleau Resort and Casino
06.2022 - 12.2022

Captain and Waiter of Banquets

Hotel Los Delfines
10.2018 - 07.2021

Bell Boy /Parking /Concierge

Hilton Hotels Corporation
06.2016 - 09.2018

Concierge Attendant

Belmond Hotel
03.2014 - 06.2016

Anti-Corruption Training -

Hilton University

Keylogger Awareness Training - Keylogger Awareness Training

Hilton University

1 of 2 - 2017 Information Security Policy -

Hilton University

2 of 2 - 2017 Information Security Training -

Hilton University

Hilton Honors: Introduction & Program Overview - The Power of Loyalty -

Hilton University

2 of 2 - Information Security Training -

Hilton University

Hight Code of Conduct -

Hilton University

Code of Conduct "Policy" -

Hilton University

Anti-Corruption "Policy" -

Hilton University

Keylogger Awareness Training -

Hilton University

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