Benjamin Perez
Miami,FL
Summary
Dynamic Store Manager with a proven track record at Banter Jewelers, skilled in inventory management and customer relationship management. Successfully implemented a loyalty program that boosted repeat business and fostered a positive team culture through effective training and conflict resolution. Committed to enhancing operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
Banter Jewelers
Miami, FL
03.2023 - Current
- Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
- Created customer loyalty program to increase repeat business from existing customers.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
General Manager
Five Star Jewelers
Miami, FL
02.2022 - 01.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Analyzed market trends to inform business decisions and strategies.
- Supervised team members in the execution of tasks related to sales, merchandising, marketing.
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
- Assisted in designing window displays that effectively showcase products while increasing visibility of the store.
- Analyzed financial data regularly to monitor performance metrics such as profit margins or ROI.
Store Manager
Bed Bath & Beyond
Miami, FL
01.2015 - 02.2022
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Organized new stock for floor placement.
- Built and maintained strong working relationships with team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
North Miami High School
Miami06-1989
Skills
- Inventory management
- Customer service
- Sales forecasting
- Visual merchandising
- Financial analysis
- Team building
- Employee training
- Staff scheduling
- Conflict resolution
- Store operations
- Performance evaluation
- Shift scheduling
Accomplishments
.GSI Diamond Essentials Certificate Course.
Timeline
Store Manager
Banter Jewelers
03.2023 - Current
General Manager
Five Star Jewelers
02.2022 - 01.2023
Store Manager
Bed Bath & Beyond
01.2015 - 02.2022
High School Diploma -
North Miami High School
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