Benjamin Phillips
Oakway FIIT Health Club
Eugene,OR
2
Languages
1
Certification
16
years of professional experience
Assistant General Manager & Member Service Representative with a focus on member service, membership sales, and retention in a commission-based club setting. Supports front-desk operations, gives tours, explains membership terms, and sells premium services while helping keep the facility clean and safe. Coordinates maintenance support for pool, sauna, steam room, and locker areas to protect the member experience.
Work History
Assistant General Manager & Member Service Representative
1 Year 11 Months- Delivered exemplary customer service by welcoming members and new visitors, providing guided tours, offering membership quotes, and clearly explaining terms of service, fostering a welcoming atmosphere for inquiries.
- Operated in a commission sales environment by generating interest in premium services and promoting club benefits to prospective members, while pursuing monthly sales quotas and enhancing member retention to grow Oakway community.
- Assisted maintenance department and Certified Pool Operator with pool and hot-tub chemical levels and cleaning. Sanitized sauna, steam room, bathrooms, showers, and locker rooms.
- Currently employed with Oakway FIIT, seeking new opportunities.
Overnight Lead & Customer Service Representative
1 Year 1 Month- Performed deep cleaning of gym, locker rooms, bathrooms, showers, lobby, and spa before opening, ensuring a spotless environment during peak morning hours.
- Guided new members through mobile application and tablet system to initiate accounts, processed payments, and sold drinks and merchandise using DataTrak and ABC Point-Of-Sale programs.
- Resigned from Planet Fitness with notice, relocating from San Antonio, Texas to Eugene, Oregon for familial reasons.
Dispatcher & Delivery Driver
1 Year 11 Months- Delivery Driver duties: Load and sort our vans every morning, deliver a surplus of 300-400 packages daily to an average of 180 different stops in an efficient and timely manner. Operate company vehicles carefully, abiding by strict safety measures that impacted payouts, enforced by Netradyne security cameras and Amazon Flex internal mobile tracking. Always be polite and respectful to package recipients, their property, and follow instruction for delivery. Continued on routes after promotion to dispatch.
- Managed dispatch operations after promotion in January 2022, reporting directly to owner and assistant. Provided logistical support and direction to drivers based on package priority and time constraints. Conducted driver interviews and offboarding as needed. Oversaw a team of 25-40 drivers seasonally.
- Left 20-20 Logistics after picking up a second job that was more flexible while attending vocational school.
Warehouse & Driver Lead
3 Years 8 Months- Picked, packed, labeled, and loaded vans with individual orders and shipping manifests; unloaded deliveries, verified counts, added to inventory, and organized items with test results and manifests maintained meticulously.
- Loaded sprinter van, verified delivery orders based on time restrictions and location, and adhered to strict safety protocols; prepared bill denomination sheets, counted cash, labeled and sealed cash bags, and deposited them in safe before next delivery.
- Left Herbl Distributions Solutions in September 2021 when relocating from Santa Rosa, California to San Antonio, Texas.
Sales Representative & Customer Service
2 Years 8 Months- Delivered exemplary customer service in commission-based environment focused on account retention and expanding service offerings, including cable television, high-speed internet, home phone, and home security systems.
- Provided technical support to customers and scheduled technician visits for unresolved concerns in XFINITY service center.
- Processed payments, collected service deposits, balanced cash drawers, and conducted credit checks on prospective clients.
- Left Comcast XFINITY when a better opportunity arose.
Warehouse & Delivery Driver
1 Year 10 Months- Unloaded freight, verified stock counts, filtered damaged goods for return, stocked shelves, and updated inventory to maintain accurate stock levels.
- Order deliveries by priority, location, and receiving hours.
- Ordered deliveries based on priority, location, and receiving hours to ensure timely and efficient service.
- Unload freight, verify stock counts, filter any damaged goods for return, stock shelves and update inventory.
Janitorial & Warehouse Stocker
1 Year 5 Months- Arrived 3AM for pre-open deep-cleaning of meat department, meat locker, deli, and bakery; power-washed, scrubbed, rinsed, and shop vacuumed floors for optimal sanitation.
- Face merchandise, assist offloading inbound freight, stock all goods in appropriate locations or freezers
- Swept, spot-mopped, and emptied trash to maintain clean and safe environment while monitoring for spills.
- Faced merchandise, assisted with offloading inbound freight, and stocked goods in designated locations to ensure organized inventory.
Service Writer & Automotive Department
1 Year 1 Month- Inspected drive-up vehicles for defects using mobile device, tracked mileage for service records.
- Enroll service orders for oil changes, new tires, battery and bulb replacements.
- Conducted battery charge tests, performed fluid top-offs, and detailed cabs to ensure vehicle readiness.
- Moved inside to operate the cash register and stock automotive department, providing tire and oil quotes, cutting keys, and breaking down back stock.
- Left Wal-Mart tire center after picking up a second job in the summer. Went back to Santa Rosa Junior College and resigned to focus on school while retaining Oliver’s Market janitorial job.
Education
High School Diploma
Skills
Membership sales
Lead qualification
Tour presentation
Member retention
Quota management
Facility inspections
Cleaning coordination
Safety compliance
Inventory control
Vendor coordination
Certification
- Forklift certified (lapsed)
- CPR & First Aid Certified
- NASM Certified Personal Trainer
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Assistant General Manager & Member Service Representative
Oakway FIIT Health Club
09.2024 - CurrentRead More
Overnight Lead & Customer Service Representative
Planet Fitness / Taymax, LLC.
07.2023 - 08.2024Read More
Dispatcher & Delivery Driver
20-20 Logistics, LLC. (Amazon DSP)
09.2021 - 08.2023Read More
Warehouse & Driver Lead
Herbal Distribution Solutions
01.2018 - 09.2021Read More
Sales Representative & Customer Service
Comcast XFINITY
03.2015 - 11.2017Read More
Warehouse & Delivery Driver
Platt Electric Supply
03.2013 - 01.2015Read More
Janitorial & Warehouse Stocker
Oliver’s Market
08.2011 - 01.2013Read More
Service Writer & Automotive Department
Wal-Mart Tire & Lub Express
09.2010 - 10.2011Read More
Santa Rosa Junior College
Read More
Maria Carrillo High School
High School Diploma
Read More