Summary
Overview
Work History
Education
Skills
Awards
Freelance Work
Work Availability
Work Preference
Interests
Software
Timeline
BusinessAnalyst
Benjamin Piskor

Benjamin Piskor

Chicago,IL

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and roadmap prioritization abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

9
9
years of professional experience

Work History

XBI Specialist

Beedance
11.2023 - Current
  • Streamlined reporting processes for improved efficiency and faster decision-making within the company.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high quality standards throughout implementation phases.
  • Collaborated with cross-functional teams to gather requirements and design tailored BI solutions that met business objectives.
  • Developed 3+ customized dashboards per client to provide real-time insights, enabling stakeholders to make informed decisions.
  • Conducted thorough data analysis to identify trends and patterns, supporting the organization's strategic planning efforts.

Product Manager

Notified
01.2021 - 10.2023
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Developed product documentation for 15+ features to communicate upcoming enhancements and products to internal teams.
  • Implemented Agile methodologies for more efficient project management and team collaboration.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Collaborated with sales, support and training teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Launched successful products by conducting thorough market research and identifying customer needs.

Sr. Solutions Manager

Notified
01.2018 - 01.2021
  • Provided comprehensive training to 30+ team members, resulting in improved performance and skill development.
  • Maintained strong relationships with key clients through regular communication and exceptional service delivery.
  • Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose.
  • Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
  • Established effective communication channels between team members, fostering a collaborative work environment.
  • Subject matter expert for all API, SSO or other 3rd party integrations.

Solutions Specialist

Notified
06.2015 - 01.2018
  • Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Identified opportunities for upselling additional services, resulting in increased revenue for the company.
  • Streamlined operational processes and collaborated with management to implement process improvements.
  • Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
  • Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.

Education

Bachelor of Arts -

DePaul University
Chicago, IL

Skills

  • Leadership
  • Training and Team Management
  • Project Planning
  • Data-driven decision-making
  • Product Lifecycle Management
  • Agile Software Development
  • Azure DevOps / Jira
  • Zendesk Ticketing System
  • Microsoft Office (Word, Excel, PowerPoint)
  • Adobe Creative Suite (Photoshop, Premier, Dreamweaver)
  • Business intelligence tools
  • Report Development
  • Data Analysis

Awards

  • Solutions Team Member of the Year - 2017
  • Notified Noteworthy Award Winner - 2018

Freelance Work

Windy City Storm 14U Girls Tier 1 Hockey Team Head Coach

2021-2023 USA Hockey Central District Camp Evaluator 

USA Hockey Level 4 Certified Referee

2024 USA Hockey National Tournament Official

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balancePaid time offFlexible work hoursWork from home optionPersonal development programsHealthcare benefits

Interests

Product Management

Hockey

Coaching

Team Building

Dungeons & Dragons

Gaming

Software

Jira

Zendesk

Microsoft Office

Adobe Creative Suite

Streaming

Video Editing

Power BI

Timeline

XBI Specialist

Beedance
11.2023 - Current

Product Manager

Notified
01.2021 - 10.2023

Sr. Solutions Manager

Notified
01.2018 - 01.2021

Solutions Specialist

Notified
06.2015 - 01.2018

Bachelor of Arts -

DePaul University

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Benjamin Piskor