Benjamin Ponce
Bonita,USA
Summary
Dynamic operations leader with proven success at Starbucks, excelling in team leadership and customer relations. Expert in training and coaching staff, ensuring operational excellence and high-quality service. Adept at problem-solving and maintaining meticulous records, fostering a positive environment that enhances client satisfaction and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
San Diego, CA
11.2024 - Current
- Supervised operations and led a team in a fast-paced, customer-focused environment.
- Coordinated team assignments to ensure efficient service during high-volume periods.
- Trained employees on company standards, safety procedures, and customer service excellence.
- Managed cash handling, opening and closing procedures, and maintained accurate records.
- Resolved customer concerns professionally while ensuring positive experiences.
- Maintained strict food safety, cleanliness, and operational standards.
Operations Manager
Swimrite
San Diego, CA
02.2022 - 11.2024
- Coordinate daily operations and employee scheduling for a private swim school.
- Serve as a primary point of contact for customer inquiries and issue resolution.
- Maintain organized schedules and operational records while working independently.
- Communicate effectively with staff and clients to ensure smooth daily operations.
Online ESL Tutor
Engoo
Bonita, CA
07.2020 - 02.2022
- Teach English to students from various countries through one-on-one virtual lessons.
- Adapt communication styles to meet individual learning needs.
- Build strong interpersonal relationships with students from diverse cultural backgrounds.
- Maintain professionalism and punctuality in a remote work environment.
Barista
Starbucks
Bonita, CA
08.2019 - 07.2020
- Delivered excellent customer service in a fast-paced retail environment.
- Operated POS systems, handled cash transactions, and maintained store cleanliness.
- Collaborated with team members to provide efficient service.
Laborer
Ponce Painting Company
National City, CA
01.2015 - 08.2019
- Perform drywall, painting, flooring, carpentry, plumbing, tiling, and basic electrical work.
- Assisted in residential and commercial renovation projects, ensuring precision and attention to detail for quality outcomes.
- Communicated directly with customers to clarify project details and ensure satisfaction with results.
- Maintained organized and safe work environments to support efficient project execution.
Education
High school or equivalent - Graphic Design, Programming
The Learning Choice Academy
Eastlake, CA05-2014
Skills
- Inventory Management
- Scheduling & Coordination
- Team Leadership
- Training & Coaching
- Professional Client Relations
- Attention to Detail
- Time Management
- Problem Solving
- Technology Proficiency
- Confidentiality & Professionalism
- Organization & Documentation
- Verbal Communication
Certification
Drivers License
Languages
- Mandarin, Beginner
- English, Fluent
- Spanish, Beginner
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
Operations Manager
Swimrite
02.2022 - 11.2024
Online ESL Tutor
Engoo
07.2020 - 02.2022
Barista
Starbucks
08.2019 - 07.2020
Laborer
Ponce Painting Company
01.2015 - 08.2019
High school or equivalent - Graphic Design, Programming
The Learning Choice Academy