Benjamin Pool
Del Rio,TX
Summary
Experienced Service Coordinator with 3 years of responsibility in Real Estate agencies. Extensive professional network of service providers and proven history of effective work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service Coordinator
Legacy Property Management
Del Rio, TX
01.2024 - Current
- Resolved customer complaints promptly and professionally.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Organized service technicians' schedules, ensuring all deadlines were met.
- Prepared reports on daily work activities and provided feedback to management team.
- Communicated regularly with field technicians regarding job progress and any changes in job scope or requirements.
- Coordinated the delivery of parts to technicians in the field.
- Provided technical assistance to field technicians as needed.
- Scheduled routine maintenance visits for customers based on their individual needs.
- Tracked expenses related to travel costs, tools, and materials associated with each job.
- Processed invoices for field technician services and equipment repairs.
- Reviewed contracts and quotes for accuracy prior to submission to clients.
- Followed up with customers after completion of jobs to ensure satisfaction.
- Conducted regular meetings with service technicians to review performance metrics and discuss areas for improvement.
- Monitored email and phone communication to provide prompt responses and solutions.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Realtor
eXp Realty, LLC
Del Rio, TX
05.2022 - Current
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Represented buyers and sellers in major real estate transactions.
- Promoted properties via advertisements, open houses and multiple listing services.
- Researched and determined competitive market price.
- Accompanied buyers during property inspections.
Executive Assistant
Legacy Property Management
Del Rio, TX
03.2021 - 12.2023
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Provided guidance to team members regarding tasks assigned to them.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
Education
High School Diploma -
Veritas Academy
Del Rio, TXReal Estate
Champions School of Real Estate
San Antonio, TXSkills
- Field Operations
- Scheduling Coordination
- Health and Safety Compliance
- Logistics Planning
Certification
- Currently Holds an Active Real Estate Sales License. TREC #785308
Languages
Spanish
Limited
Timeline
Field Service Coordinator
Legacy Property Management
01.2024 - Current
Realtor
eXp Realty, LLC
05.2022 - Current
Executive Assistant
Legacy Property Management
03.2021 - 12.2023
High School Diploma -
Veritas Academy
Real Estate
Champions School of Real Estate
- Currently Holds an Active Real Estate Sales License. TREC #785308
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