Benjamin Purvis
Memphis,TN
Summary
Results-driven manager with a strong focus on enhancing customer satisfaction and team performance. Proven ability to develop effective training programs and implement strategies that drive operational excellence.
Overview
9
9
years of professional experience
Work History
Manager
Belly Acres
Memphis, Tennessee
03.2017 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated customer service initiatives, enhancing guest satisfaction experiences.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members, boosting their job performance.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Developed training programs for new employees, improving service quality.
- Implemented inventory management processes to maintain stock levels efficiently.
Education
Some College (No Degree) - Communications
University of Memphis
Memphis, TNSkills
- Team management
- Training development
- Problem solving
- Conflict resolution
- Effective communication
- Customer service
- Adaptability strategies
Timeline
Manager
Belly Acres
03.2017 - Current
Some College (No Degree) - Communications
University of Memphis