Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Roden

Denton,TX

Summary

Detail-oriented Event Design and Experience Management student with hands-on experience in hospitality and guest services. Skilled in communication, organization, and conflict management, committed to delivering exceptional guest experiences. Eager to leverage expertise in a dynamic events and hospitality environment.

Overview

2
2
years of professional experience

Work History

Server

Cracker Barrel
Lewisville, TX
05.2026 - Current
  • Delivered people-focused service, enhancing guest retention and satisfaction.
  • Took customer orders accurately, ensuring clear communication with kitchen and service staff.
  • Addressed guest questions and concerns, contributing to overall guest satisfaction.
  • Maintain clean and organized dining areas while following restaurant and food-safety standards.
  • Collaborate with servers, hosts, kitchen staff, and management in a fast-paced environment.
  • Create solutions when problems arise in a calm and focused manner prioritizing safety and hospitality.

Usher/Cashier

Cinemark
Frisco, TX
05.2025 - 08.2025
  • Collaborated with 10 to 20 team members to maintain smooth operations of theater.
  • Sanitized theaters after each showing to maintain cleanliness standards. to ensure cleanliness and customer satisfaction.
  • Served customers as a cashier, fostering loyalty and positive shopping experiences.

Supervisor

KidZania
Frisco, TX
05.2024 - 08.2024
  • Taught and entertained groups of 10 to 20 kids through engaging real-world experiences.
  • Ensured high levels of satisfaction among children and parents to foster loyalty and enhance overall experience.
  • Displayed a positive attitude consistently during interactions with customers. and confidence for up to 8 hours at a time to maintain the best customer experience.

Education

Bachelor of Science - Event Design and Experience Management

University of North Texas
Denton
05.2028

Skills

  • Problem-solving
  • Guest service management
  • Time optimization
  • Hospitality management
  • Team collaboration
  • Effective communication
  • Workplace adaptability
  • Customer engagement
  • Event coordination
  • Professional conduct
  • Guest interaction
  • Conflict resolution

Timeline

Server

Cracker Barrel
05.2026 - Current

Usher/Cashier

Cinemark
05.2025 - 08.2025

Supervisor

KidZania
05.2024 - 08.2024

Bachelor of Science - Event Design and Experience Management

University of North Texas