Benjamin Schwanda
Melbourne,FL
Summary
Highly motivated and enthusiastic individual seeking an entry-level position in IT where I can utilize my technical skills, passion for problem-solving, and dedication to continuous learning to contribute to the success of the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
07.2015 - Current
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Shift Leader
Sweetgreen
03.2011 - 04.2015
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Youth Ministry
Toccoa Falls College
Toccoa Falls, GA 05.2001 -
Skills
Problem Solving
Teamwork and communication
Proficient in Windows and Linux
Learning Python currently
Familiar with computer repair and troubleshooting
Calm under pressure
Certification
CompTIA A+
Timeline
CompTIA A+
05-2022
Shift Supervisor
Starbucks
07.2015 - Current
Shift Leader
Sweetgreen
03.2011 - 04.2015
Bachelor of Science - Youth Ministry
Toccoa Falls College
05.2001 -