Benjamin Secillano
Northridge,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Laidrey Coffee Roaster
Encino, California
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Substitute Teacher, K-12
Faith Baptist School
Canoga Park
01.2023 - 07.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Owner
FLTRD Coffee Roaster
Davao City, Philippines
04.2021 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Flatworld Solutions
Davao City, Philippines
03.2020 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Nursing
Brokenshire College
Davao City, Philippines06.2021
Skills
- Detail-oriented
- Excellent time management and organizational skills
- Proficient in using data entry software
- Excellent team player
Certification
- Adult and Child First Aid/CPR/AED, Red Cross
Timeline
Shift Leader
Laidrey Coffee Roaster
06.2023 - Current
Substitute Teacher, K-12
Faith Baptist School
01.2023 - 07.2023
Owner
FLTRD Coffee Roaster
04.2021 - 01.2023
Customer Service Representative
Flatworld Solutions
03.2020 - 06.2020
Bachelor of Science - Nursing
Brokenshire College