Benjamin Shaw
Lake Worth,FL
Overview
8
8
years of professional experience
Work History
Member Service Representative
JM Family
Deerfield Beach, FL
08.2023 - Current
- Answered member questions about products and services.
- Processed invoices for payment using accounting software applications.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Cashed customer checks, verified identification, and checked account balances in accordance with credit union policy.
- Maintained records and personnel files to drive administration and office support.
Customer Service Supervisor
Publix Super Markets Inc
, FL
02.2017 - 08.2023
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05-2019
Timeline
Member Service Representative
JM Family
08.2023 - Current
Customer Service Supervisor
Publix Super Markets Inc
02.2017 - 08.2023
High School Diploma -
Monarch High School