Overview
Work History
Education
Timeline
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Benjamin Shaw

Lake Worth,FL

Overview

8
8
years of professional experience

Work History

Member Service Representative

JM Family
Deerfield Beach, FL
08.2023 - Current
  • Answered member questions about products and services.
  • Processed invoices for payment using accounting software applications.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Cashed customer checks, verified identification, and checked account balances in accordance with credit union policy.
  • Maintained records and personnel files to drive administration and office support.

Customer Service Supervisor

Publix Super Markets Inc
, FL
02.2017 - 08.2023
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Education

High School Diploma -

Monarch High School
Coconut Creek, FL
05-2019

Timeline

Member Service Representative

JM Family
08.2023 - Current

Customer Service Supervisor

Publix Super Markets Inc
02.2017 - 08.2023

High School Diploma -

Monarch High School

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