Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erika Garcia

Customer Service
Fairfax,VA

Summary

Personable team player with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in client service skills and ability to thrive in high volume environment.

Overview

13
13
years of professional experience

Work History

Member Service Representative

FH Furr
09.2020 - 08.2025
  • Delivered exceptional customer service, resolving inquiries and enhancing member satisfaction.
  • Managed account updates and maintained accurate member records within CRM systems.
  • Analyzed service trends to inform strategic decisions, driving improvements in member services delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Toddler and Five-Year-Olds Assistant Teacher

Montessori Schools
09.2012 - 08.2020
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Catholic Campus Minister

Youth Apostles Institute
07.2015 - 05.2016
  • Created agendas and communication materials for team meetings and campus events.
  • Collaborated with others to discuss new event opportunities, delegate jobs with goals and deadlines.

Secretarial Assistant

ST. Ambrose Parish
05.2012 - 09.2012
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Education

Bachelor of Science - Recreation And Tourism Studies

Old Dominion University
Norfolk, VA
08.2004

Skills

  • Fluent in Spanish
  • Strong verbal and written communication
  • Effective customer communication
  • Conflict resolution techniques
  • Payment reconciliation
  • Administrative support
  • Experienced with Windows and Office tools
  • Data entry, 59 WPM
  • Customer relations

Accomplishments

FH Furr Outstanding Performance Award 2021

FH Furr Top Producer Award 2021

Languages

Spanish
Full Professional

Timeline

Member Service Representative

FH Furr
09.2020 - 08.2025

Catholic Campus Minister

Youth Apostles Institute
07.2015 - 05.2016

Toddler and Five-Year-Olds Assistant Teacher

Montessori Schools
09.2012 - 08.2020

Secretarial Assistant

ST. Ambrose Parish
05.2012 - 09.2012

Bachelor of Science - Recreation And Tourism Studies

Old Dominion University

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