Benjamin Shoemaker
Matthews,NC
Summary
Dynamic Division Manager with a strong track record in operations management, staff training, and enhancing customer satisfaction. Proven ability to implement strategic plans and optimize resource allocation for maximum efficiency.
Overview
14
14
years of professional experience
Work History
Division Manager
NCSC Pest and Wildlife
Charlotte, NC
04.2023 - Current
- Directed operational strategies to enhance service efficiency and customer satisfaction.
- Analyzed data trends to optimize resource allocation and improve service delivery.
- Oversaw team performance, ensuring adherence to safety and quality standards.
- Implemented training programs for staff, promoting skill development and knowledge retention.
- Fostered cross-departmental collaboration to streamline operations and resolve issues effectively.
- Developed and executed strategic plans aimed at market expansion and service innovation.
- Evaluated employee performance, providing feedback and guidance to enhance productivity.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Supervised daily planning, coordination and administration for division operations.
Owner
Nu Era Pest Control
Charlotte, NC
04.2018 - 04.2023
- Developed comprehensive pest management plans tailored to customer needs.
- Trained and supervised staff in effective pest control techniques and safety protocols.
- Streamlined operational processes, enhancing service delivery efficiency.
- Established strong relationships with clients, resulting in high customer satisfaction rates.
- Managed financial aspects of the business, optimizing budget allocation for supplies and resources.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Branch Manager
Terminix Pest Control
Charlotte, NC
03.2013 - 04.2018
- Directed daily branch operations to enhance service delivery and customer satisfaction.
- Mentored staff on pest control techniques, improving team performance and knowledge retention.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Education
BBA - Business Administration
State University of New York
NYUrban And Industrial IPM - Pest Control
Purdue University
West Lafayette, IN09-2025
Skills
- Sales expertise
- Staff development
- Customer development
- Profit and loss statements
- Team coordination
- Sales management
- Customer relationship development
- Resilience in leadership
- Problem-solving
- Attention to detail
- Teamwork
- Customer-focused approach
Timeline
Division Manager
NCSC Pest and Wildlife
04.2023 - Current
Owner
Nu Era Pest Control
04.2018 - 04.2023
Branch Manager
Terminix Pest Control
03.2013 - 04.2018
BBA - Business Administration
State University of New York
Urban And Industrial IPM - Pest Control
Purdue University